SSA Manager

SSA Manager

Do you enjoy managing long-term service contracts and building strong customer relationships to drive business success?

Are you passionate about delivering operational excellence while improving service performance and customer satisfaction?

Baker Hughes is a global energy technology company serving customers in over 120 countries. Within our Waygate Radiography Systems business, we deliver advanced Non‑Destructive Testing (NDT) solutions that ensure asset integrity and safety. Our service teams play a critical role in maximizing uptime, supporting customers, and driving long‑term value through strategic service agreements.

• Owning end‑to‑end customer relationships for assigned SSA contracts.
• Ensuring contract performance aligns with service agreements and internal scorecards.
• Driving customer satisfaction through proactive engagement and issue resolution.
• Acting as the primary point of contact for SSA‑related activities and escalations.
• Traveling up to 30% to customer sites for service reviews and relationship management.
• Collaborating with field service teams, service coordinators, customer care, and cross‑functional leaders.
• Coordinating resources across field service, repair operations, spare parts, and rental assets.
• Ensuring timely, high‑quality service delivery in line with contractual commitments.
• Delivering financial targets including contribution margin and cost control.
• Driving contract renewals, expansions, and upsell opportunities.
• Monitoring operational metrics to ensure profitable and sustainable service execution.
• Maintaining accurate installed base records and customer asset tracking.
• Managing service history, pipeline activities, and data quality for decision‑making.
• Ensuring compliance with all HSE regulations and safety practices.
• Upholding integrity, controllership, and regulatory requirements across operations.
• Developing knowledge of industrial radiography systems and NDT applications.
• Acting as a technical interface between customers and internal engineering/service teams.

• Minimum 5 years of experience in field services, service delivery, or customer‑facing roles.
• Have a bachelor’s degree in engineering (or an associate degree with 10 years of relevant experience).
• Experience managing or supporting long‑term service contracts or agreements.
• Strong customer relationship management and service delivery skills.
• Strong business acumen and commercial awareness.
• Demonstrated leadership skills with experience driving operational excellence and process improvements.
• Ability to work effectively in fast‑paced, cross‑functional environments.
• Strong verbal and written communication skills.
• Strong analytical thinking and problem‑solving abilities.
• Ability to work independently and manage multiple priorities simultaneously.

• Experience with industrial radiography systems or NDT industry.
• 5–10 years of technical or service leadership experience.
• Knowledge of systems such as SAP, Salesforce, and Service Max.

• Contemporary work‑life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

This position requires current work authorization in the country of employment. The employer is unable to provide or continue work authorization sponsorship for this role.

The annual pay scale for this position is between $87,040.00 - $.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

Baker Hughes will consider qualified candidates with criminal histories, including candidates with arrests or convictions records, in a manner consistent with the law according to the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act (CFCA).

Baker Hughes is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.