Director, Legal Operations

Does this position interest you? You should apply – even if you don’t match every single requirement! We’re known as an auto glass company. That’s the focus of what we do. But beyond the glass, we’re so much more. We’ll help you build a fulfilling career and encourage you to have a life. Let us be the best place you’ll ever work.

Director, Legal Operations is the most senior Legal Ops leader supporting Safelite’s legal team. This role acts as the primary partner to the General Counsel and the broader legal team, helping translate Legal Ops priorities into practical, measurable outcomes that move the business forward.

This is a senior leadership role for someone who can think strategically and also roll up their sleeves to get things done. The Director builds strong, trusted relationships with both legal and business partners, develops capabilities within the team, and continuously pushes the function to evolve with a focus on impact, accountability, and results.

• Define and execute a regional workplan aligned to the global Legal Ops strategy and the priorities of Safelite’s EVP, General Counsel
• Analyze legal work types, volume, risk levels, and skill requirements to identify the optimal mix of in sourcing, outsourcing, and self‑service, and design appropriate protocols
• Consult with regional legal leadership and VP, Global Head of Legal Operations to influence and facilitate the development of priorities and related change initiatives
• Connect regional Legal Ops initiatives to the long‑term priorities of the global legal function and the broader business, integrating goals with Finance, HR, Sales, and other operational functions
• Lead, manage, and develop the regional Legal Ops team, setting clear objectives, supporting professional growth, and building a high‑performing, collaborative culture
• Represent Safelite in the global Legal Ops community, contributing knowledge, insight, and perspective to shared initiatives and communities of practice

• Own the Safelite implementation of Belron’s global legal technology roadmap
• Drive systemic process improvement, moving from tactical fixes to structural, longer‑range efficiency gains, documenting processes, building playbooks, and creating scalable standards
• Champion genuine technology adoption, ensuring tools are embedded in legal team workflows rather than simply deployed, lead change management, training, and user engagement
• Assess emerging technology and AI capabilities relevant to the legal function; develop recommendations and elevate priorities to the VP, Global Head
• Automate repetitive or time‑consuming manual processes to free legal capacity for higher‑value work

• Develop, manage, and communicate the Safelite legal budget in close partnership with Finance colleagues; monitor actuals against opportunities for savings and efficiencies
• Oversee Safelite legal spend management including outside counsel fees, alternative legal service providers, and technology costs; provide analysis and recommendations on spend trends and alternative fee arrangements
• Manage the outside counsel panel in line with global standards: lead RFP and competitive bidding processes, negotiate terms, manage performance scorecards, and actively seek opportunities to move appropriate work to lower‑cost providers
• Collect and report on key financial metrics and KPIs to evaluate legal spend performance and drive continuous improvement

• Build and maintain regional Legal Ops dashboards and KPI reporting, feeding data into the global framework on the agreed rhythm and to specification
• Ensure data integrity across regional legal technology platforms; proactively identify and resolve data quality issues
• Develop and maintain an effective knowledge management program: standardized templates, naming conventions, process documentation, and knowledge repositories that make the global team’s expertise accessible and reusable
• Uphold global Legal Ops framework guardrails

• Manage training, team…