Director North America Surface Transportation Commercial Center
Listed on 2026-07-10
-
Management
Operations Management, General Management, Project & Program Management, Change Management
Director North America Surface Transportation
C.H. Robinson is currently seeking a Director North America Surface Transportation who will be accountable for the overall performance of a commercial center and can be based in either Columbus, OH or Conshohocken, PA. As the Director, you will lead a team of approximately 200 employees through a leadership structure that includes 6+ direct reports, while overseeing a multimillion-dollar portfolio of customer relationships.
In this critical leadership role, you will own the center P&L, direct and coach the leadership team, and be responsible for translating enterprise priorities into measurable business results. In addition, you will ensure strong customer engagement, effective use of enterprise tools and capabilities, and a high-performing office environment.
This position may be located in either Columbus, OH or Conshohocken, PA.
Responsibilities:- Lead the overall performance of the center, owning P&L results including revenue, margin, productivity, forecasting, and expense management while driving business outcomes through disciplined operating plans and performance management
- Drive exceptional customer outcomes by ensuring strong customer relationships, overseeing strategic issue resolution, leveraging customer performance data, and holding leaders accountable for service quality, retention, and execution excellence
- Establish and reinforce effective operating rhythms, governance, performance metrics, and accountability frameworks that create clarity around priorities, decision-making, resource allocation, and execution across the center
- Lead day-to-day operations by aligning resources, removing barriers to execution, improving workflows, and ensuring teams consistently deliver against business and customer expectation.
- Champion adoption and effective use of enterprise technology, AI-enabled tools, and standard capabilities to improve customer, operational, and financial performance while driving continuous knowledge sharing across teams
- Develop and lead a high-performing leadership team by setting clear expectations, building organizational capability, strengthening talent pipelines, and fostering a culture of accountability, collaboration, and continuous improvement
- Serve as the senior leader for the center, partnering with enterprise stakeholders across operations, finance, HR, technology, and shared services to align business priorities, strengthen culture, and drive consistent execution
- Bachelor's degree from an accredited college or university
- Minimum 8 years of leadership experience in transportation, logistics, supply chain, commercial operations, or a related business field
- Minimum 4 years of direct people leadership experience, including hiring, coaching, performance management, and talent development
- Proven experience leading business operations with accountability for financial, customer, operational, or productivity outcomes
- Ability to travel domestically up to 20%
- Strong analytical and business acumen with experience using performance metrics and data to drive decisions and result
- Experience leading through cross-functional partnerships, matrixed organizations, or shared services environments
- Demonstrated success leading change initiatives, implementing new processes, tools, or operating model
- Strong transportation, logistics, customer, and market expertise
- Ability to influence senior leaders, resolve complex business challenges, and align diverse stakeholders around priorities
- Excellent executive communication and presentation skill
- Values a diverse and inclusive work environment
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$ - $
The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training.…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).