Assistant Site Manager - Moo Moo Express Car Wash

Location

1120 Evans Way Ct, Columbus, Ohio, 43228

Assistant Site Manager – hourly rate $22.00 with opportunity to qualify for additional incentives based on site performance.

• Assist the site manager to ensure store operations exceed customer service needs.
• Focus on sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers.
• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with recruiting, developing, and motivating teams.
• Manage labor and staff scheduling.
• Handle effective P&L management through monitoring of chemicals, utilities, and other expenditures.
• Maintain quality assurance through accurate Quality Control checks.
• Follow standard procedures for cash management including daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Learn wash process and equipment to expand knowledge base.
• Participate in educational/training opportunities for growth.
• Perform other related duties as required and assigned.

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de‑escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills to effectively engage with customers.
• Capability to provide and follow clear directions.
• Ability to close the site at least two nights per week and open as needed.
• Ability to coach, mentor, and train.
• Present professional image according to appearance guidelines.

• Health care benefits:
  Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
• 401(k) with up to 4% company match.
• Recognition programs.
• Ongoing training and professional development.
• Unlimited Wash Club membership.
• 50% off retail items.
• Company-provided uniforms.
• Educational reimbursement.
• Paid vacation (per Employee Manual).

Required to stand and move throughout the site for the entire shift; work on feet for an entire shift in a fast‑paced environment; work outside in all weather conditions; lift up to 25 lbs.

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.