Senior Facility Director

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

The Senior Director, Customer Fulfillment Center oversees all aspects of leadership, engagement, strategic planning, and overall financial and operational performance of the goods-to-person customer fulfillment center operations. They develop short- and long-term plans to drive continuous improvement and ensure achievement of facility and organizational objectives. Additionally, they provide high-level leadership, direction, and coaching to the CFC leadership team to successfully and effectively accomplish operational goals and attain optimum performance levels.

• This individual should be a proven operational leader with significant experience leading large-scale distribution or fulfillment center operations, ideally within retail, omnichannel, or off-price environments.
• We’re looking for someone who has successfully led complex operations, managed large exempt and non-exempt teams, and delivered consistent results across service, productivity, cost, safety, and inventory accuracy.
• The ideal candidate will have a strong track record of operational turnarounds, continuous improvement, and developing high‑performing leadership teams.
• He or she should be highly analytical, financially astute, and comfortable using operational data to drive decisions and communicate effectively with executive lead

• Provide coaching and training to colleagues through both informal and formal programs. Establish consistent standards with the leadership team to ensure uniform coaching and performance‑based feedback for all colleagues, while also maintaining accountability for results.
• Cultivate and sustain a culture dedicated to engagement and diversity, equity, and inclusion by fostering a colleague‑centered workplace that prioritizes care and concern for all individuals.
• Ensure the efficiency of work methods, procedures, controls, and staffing, recommending alternatives as necessary to facilitate accurate and timely movement and processing of products. Manage warehouse layout to maximize efficiency, adapting to seasonal and inventory fluctuations.
• Lead all operational departments in alignment with company profit objectives and customer experience goals.
• Possess a thorough understanding of all operations KPIs, including production and planning, cost control, safety, inventory, facility maintenance, and shortage.
• Demonstrate strong community‑building skills and serve as a senior leadership representative for Macy’s community relations.
• Spearhead process improvement initiatives and identify opportunities for optimization, actively participating in strategic and business process improvement projects within the distribution network.
• Coordinate budget preparation and execution across operational functional areas.
• Review analyses of activities, costs, operations, and forecast data to track department progress toward stated goals and objectives. Continuously drive process improvement efforts to enhance efficiency and reduce overall costs.
• Collaborate with business partners to achieve results and implement solutions across key components of business operations, including Finance, Human Resources, Asset Protection, Merchandising, and Stores.
• Uphold a culture of safety throughout the organization.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Leadership: Proven ability to develop high‑performing teams, foster a culture of engagement, inclusion, and community, and drive results through effective leadership. Ability to effectively lead Goods‑to‑Person and Pocket Sorter automation.

Strategic Thinking: Strong…