Youth Services Manager

Job Title:

Youth Services Manager

Classification:
Manager II / Librarian II

Department:
Patron Services

Starting Pay: $66,000 annually

Benefits:
Comprehensive benefits package including 22 vacation days; 10 paid holidays; sick and bereavement leave; medical, dental, vision, and life insurance; and participation in the Ohio Public Employees Retirement System (OPERS). For benefit package details visit our career page.

Work Schedule:

40 hours per week, including daytime, evening, and weekend hours (every third weekend).

Reporting Relationship:
Director of Patron Services

The Youth Services Manager supports the Library's mission and strategic goals by leading one of the Library's three Patron Services teams. This position provides leadership for youth services, including programming, outreach, and youth‑focused initiatives, while ensuring exceptional customer service, effective staff leadership, and efficient operations.

• Serve as a member of the Library's Management Team.
• Supervise, mentor, and support a team of approximately 6–8 staff members.
• Determine appropriate staffing levels and assign work to ensure efficient operations.
• Recruit, interview, and recommend candidates for employment.
• Provide orientation, coaching, training, and ongoing professional development opportunities.
• Review and approve employee timecards and leave requests.
• Conduct performance evaluations and provide regular coaching and feedback.
• Address performance concerns through appropriate corrective action when necessary.
• Foster open communication and a positive team culture.
• Interpret, administer, and enforce Library policies and procedures.
• Recommend improvements to policies, procedures, and workflows.
• Serve as the Library's Person in Charge (PIC) when assigned.

• Coordinate and evaluate comprehensive programming and outreach services for children, teens, and families.
• Manage the Youth Services programming budget and related resources.
• Coordinate scheduling and evaluation of youth programs and special events.
• Develop partnerships with schools, community organizations, and other agencies serving youth.
• Monitor community needs and emerging trends to ensure relevant and engaging services.
• Collaborate with the Patron Services Manager responsible for Collection Development to maintain a high‑quality youth and teen collection.
• Collaborate with the Patron Services Manager responsible for Circulation Services to ensure consistent, high‑quality patron services throughout the Library.

• Provide direct public service by regularly working all public service desks.
• Deliver reference, readers' advisory, and information services in person, by telephone, and through digital communication channels.
• Assist patrons in accessing all Library services, including meeting room reservations, voter registration, and other public services.
• Perform circulation functions, including checking materials in and out, placing holds, registering patrons, collecting payments, and resolving account issues.
• Assist patrons with technology, including computers, mobile devices, library databases, eBooks, printers, scanners, copiers, gaming systems, and Microsoft Office applications.
• Completes other duties as assigned.

• Demonstrates exceptional customer service and professionalism.
• Leads by example and promotes teamwork and collaboration.
• Effectively facilitates meetings and encourages open communication.
• Demonstrates strong organizational, planning, and time management skills.
• Uses sound judgment, discretion, and maintains confidentiality.
• Possesses strong interpersonal, verbal, and written communication skills.
• Effectively manages conflict and fosters a respectful workplace.
• Demonstrates proficiency with Windows‑based software, Microsoft Office applications, integrated library systems, and other library technologies.
• Maintains strong keyboarding and computer skills.
• Understands principles of budgeting and resource management.
• Ability to adapt to changing priorities and lead organizational change.
• Ohio Notary Public commission, or the ability to obtain one, preferred.