Senior Manager, Technical Engineering

Responsibilities

• Lead day-to-day operational performance for assigned applications/services
• Drive problem management and root‑cause analysis practices
• Perform and guide technical planning, system integration, verification, and validation activities
• Partner with Application Development to coordinate release planning and deployment
• Define and mature monitoring strategies and service health indicators
• Ensure DR plans are accurate and executed
• Establish governance structures and ensure adherence to security standards
• Provide full people‑leadership accountability including hiring and performance management
• Own workforce planning, forecasting, and budget inputs

• Degree or equivalent experience
• Typically requires 9+ years of professional experience
• 1+ years of supervisory or management experience
• 4+ years of experience in systems engineering, application support, infrastructure operations, or production engineering
• Strong expertise in incident, problem, and change management within a regulated environment
• Proven ability to lead cross‑functional initiatives and drive root‑cause remediation to measurable outcomes
• Experience owning complex operational delivery across technical teams
• Executive‑level communication skills
• Broad technical foundation across production environments