Sr Mgr CVR

About Us

CDK Global is a leading provider of cloud‑based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company’s cloud‑based, software as a service ("SaaS") platform enables dealerships to manage their end‑to‑end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

CVR, a CDK Global business, is a mission‑critical software platform that digitizes vehicle registration and compliance, connecting dealerships, consumers, state DMVs, insurers, and lenders into a single, integrated workflow. We replace manual, paper‑based title and registration processes with real‑time, automated transactions—improving speed, accuracy, and the customer experience. As a pure‑play electronic vehicle registration (EVR) platform with deep state DMV connectivity and dealer system integrations, CVR turns compliance from a bottleneck into a competitive advantage.

Sr Mgr, Support - CVR

This is a high‑impact leadership opportunity to shape the customer operations strategy for CVR, as we continue to modernize the vehicle registration and compliance experience. Reporting directly to the VP & General Manager, this leader will oversee support execution, drive operational excellence, build and develop high‑performing support teams, and partner cross‑functionally to improve outcomes for dealers, DMVs, lenders, insurers, and consumers.

• Responsible for establishing and delivering consistent and effective support strategies to CDK Global’s customers. Leads the development of standard, documented and measured processes for across all products
• Manages an efficient, measured and transparent, pull‑based, case management process
• Ability to define and set clear employee expectations and hold people, at all levels, accountable
• Manage an efficient, measured and transparent, pull‑based, case management process
• Preparation of operating budgets and proposals for capital expenditure and investments in infrastructure, technology, equipment, systems, and resources.
• Responsible for strategic business planning, revenue generation and retention, and Implementation/Support execution.
• Manage geographically diverse teams across U.S. time zones and foster unity and team cohesion
• Partner with Customer Success, Delivery, Product/ Technology and Sales to maintain communication lines to grow/win business.
• Translate strategic business goals into operational initiatives across each of the functional teams, driving direction and focus.
• Provide internal employee and customer insights/feedback to the product development teams, ensuring “voice of the customer” is represented in Product Roadmap development.
• Attract and retain top level talent and establish a highly desirable working environment and team atmosphere, resulting in high employee engagement.
• Develop talent success plans throughout all levels of management and key roles.
• Ensure functional teams have appropriate training, communication and information to successfully perform in their roles.

• Minimum of 8 years leadership experience including managing large teams and leader of leaders
• Experience in driving continuous improvement
• Experience identifying, hiring, growing, and retaining top talent across multiple disciplines
• Experience measuring key performance indicators, and leveraging data to drive decisions
• Experience developing creative solutions and driving complex initiatives through to completion
• Experience working cross‑functionally within a company to ensure processes and systems are established and adhered to
• Strong interpersonal soft skills (setting/managing expectations, conflict resolution, presentation skills, and communication)
• Ability to consult, influence, and collaborate cross‑functionally with other departments
• Ability to…