Application Development Lead; AD Lead

Mandatory

Skills:


Program / Project Management – Modern Ops, Transformation and Dev Ops areas experience.
Must have Healthcare Payer experience.
Should have led large programs, multiple projects in varied technology areas (Integration with EMR's, Data - ETL / MDM / Snowflake, Salesforce projects) with team size ~ 70 to 100 Onshore and Offshore resources.
Modern Ops, Transformation and Dev Ops areas + Healthcare Payer experience.

Domain

Experience:


Need to have good Healthcare Payer Domain Experience.
Experience in managing delivery of Application Development for large customer engagement.

Detailed JD:

Required Skills:
Program / Project Management – Modern Ops, Transformation and Dev Ops areas experience.
Must have Healthcare Payer experience.
Should have led large programs, multiple projects in varied technology areas (Integration with EMR's, Data - ETL / MDM / Snowflake, Salesforce projects) with team size ~ 70 to 100 Onshore and Offshore resources.
Experience in managing the delivery of complex programs to meet the needs and the required timelines set for the defined programs. Communicate program review results to various stakeholders.
Experience in building the team, providing guidance, and education as needed to ensure the success of priority programs and promote cross-training within the department.
Experience in developing and managing an integrated program plans that incorporate both technical and business deliverables. Verify that critical decision gates are well defined, communicated and monitored for executive approval throughout the program. Verify that work supports the corporate strategic direction. Review resulting vendor proposals and estimates to ensure they satisfy both our functional requirements and technology strategies.
Project management methodologies, processes, and tools. Knowledge of Project Development Life Cycle.
Establish and maintain strong working relationships with various stakeholders including team members, IT resources, resources in other areas of the business and upper management.
Ability to track and manage complex program budgets.
Strong business acumen and political savvy.
Ability to collaborate while dealing with complex situations.
Ability to think creatively and to drive innovation.
Ability to motivate, lead and inspire a diverse group to a common goal/solution with multiple stakeholders.
Ability to convert business strategy into action-oriented objectives and measurable results.
Strong negotiating, influencing, and consensus-building skills.
Ability to mentor, coach and provide guidance to others.

Responsibilities:
Responsible for the end-to-end delivery of the Application Development for the client.
Coordinate with Enterprise Program Management Office to execute programs following defined standards and governance structure to ensure alignment to the approved project development life cycle (PDLC).
Interface regularly with key senior business leaders to enable a smooth transition from strategy development to program identification and execution.
Facilitate meetings with task groups or functional areas as required for EPMO supported initiatives and/or to resolve issues. Proactively engage other members of the organization with specific subject knowledge to resolve issues or provide assistance. Lead post implementation review of major initiatives to provide lessons learned and continuous improvement.
Develop accurate and timely summary report for executive management that provide consolidated, clear, and concise assessments of strategic initiatives implementation status.
Collaborate with business owners to develop divisional business plans that support the overall strategic direction.
Supports budget allocation process through ongoing financial tracking reports.
Develop & maintain service plans considering the customer requirements.
Track and monitor to ensure the adherence to SLA/KPIs.
Identify opportunities for improvement to service delivery process.
Address service delivery issues/escalations/complaints.
First point of escalation for customer escalations for AD tracks.
Oversee shift management for various tracks.
Participate in weekly, monthly & quarterly business reviews.