Regional Vice President, Northwest U.S. Operations; Consumer Services

Regional Vice President, Northwest U.S. Operations (Consumer Services)

Direct message the job poster from Murdoch Mason Executive Search Group

Executive Recruiter for Consumer & PE | C-Suite & VP:
Finance, HR, Supply Chain, Marketing, Merch, Ops, Mfg, Tech | CPG, Retail, eCom, Healthcare |…

Lead with vision, accountability, and heart. Drive performance, culture, and growth across four states for a fast-scaling national service organization built on compassion, innovation, and operational excellence. This is a hands-on regional leadership role: driving results through people, systems, and purpose at the field level. Success here requires leading teams who directly serve individual customers and communities.

We’re exclusively partnering with a mission-driven consumer-services company (with parallels to healthcare, senior living, hospitality, and other regulated, people-centered industries) to hire a Regional Vice President of Operations (RVP) for the four-state Northwest U.S. area — an experienced multi-unit leader ready to elevate people, processes, and performance at scale.

Ideal backgrounds include multi-site healthcare, dental, senior living, veterinary, hospitality, fitness, or retail service chains where leaders manage dispersed teams delivering personal, high-touch experiences.

NOTE: Candidates whose background is primarily in manufacturing, distribution, logistics, banking, or financial service environments will not be a fit for this customer-facing leadership role.

Reporting to the Senior Vice President of Operations, this executive will oversee a multi-site network of customer-facing service locations across WA, OR, , and CO. The right person combines financial acumen with authentic leadership — capable of managing to KPIs while inspiring teams through purpose and care.

• Lead operations across Washington, Oregon, Idaho, and Colorado
  , overseeing multiple Regional and Market Leaders responsible for dozens of service locations delivering direct, in-person care and experiences to individual and family customers.
• Drive consistent execution of operational, financial, and customer-experience standards.
• Develop leaders through coaching, accountability, and clear performance rhythms.
• Own P&L results for a $50M+ business segment and partner with senior executives on strategy and growth.
• Lead multiple leaders and more than 250 team members across 40+ service locations.
• Partner cross-functionally with Sales, Marketing, HR, and Finance to align operations with growth, compliance, and customer-experience goals.
• Integrate new acquisitions and systems to strengthen scalability and culture.
• Maintain an active field presence — traveling frequently to support teams and stay connected to the work.

• 10+ years of leadership in multi-state, customer-facing service operations — ideally in healthcare, dental, senior living, hospitality, retail services, veterinary, fitness, medspa, or other industries where teams deliver care or experiences directly to end customers.
• Proven track record managing $50M+ P&L with measurable performance improvement.
• Experience leading leaders of leaders — Regional or Area Managers overseeing multiple sites.
• Deep understanding of KPI-based management, labor planning, and operational excellence.
• A field-first, servant leadership style that balances empathy with results.
• Comfort with 60–80% travel across the Northwest region.
• Model empathy, emotional intelligence, and professionalism in every interaction — setting the tone for a culture of excellence and care.
• Background in a regulated or standards-driven service environment strongly preferred.

Remote

Based in WA, OR, , or CO

Frequent regional travel

You’ll lead leaders who serve people at life’s most meaningful moments — building high-performing teams, scaling excellence across markets, and uniting operational rigor with genuine human compassion.

To explore this opportunity confidentially, please apply directly here on Linked In. Full company and position details will be shared with qualified candidates before our first call.

• Executive

• Full-time

• Management, Strategy/Planning, and Customer Service

• Consumer Services
• Hospitals and Health Care
• Hospitality

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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