Head of Customer Success & Value Realization
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-07-26
Listing for:
Cox Enterprises
Full Time
position Listed on 2026-07-26
Job specializations:
-
Management
Client Relationship Manager -
Business
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Rapid Scale is seeking a Senior Director of Customer Success to own outcomes and value realization across the customer lifecycle, orchestrating Sales, Delivery, Operations, Consulting, Support, and Administrative billing to secure durable revenue and enterprise credibility.
This role will build repeatable programs, playbooks, and governance, lead executive engagements, and drive retention, expansion, and customer advocacy at scale.
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