Program Manager

Essential Duties and Responsibilities

• To perform this job successfully, candidates must be able to perform each essential duty and fulfill each responsibility to a satisfactory degree. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential duties and responsibilities include:
• Provides day-to-day operational management for the project team within the scope of assigned projects.
• Plans, organizes, and coordinates all aspects of assigned, highly complex technology projects to implement the Data Center IT Plan and provide IT services in response to customer project requests.
• Ensures that the goals and objectives of assigned projects are accomplished on time and within budget.
• Manages the project planning process, including: identifying needed resources, developing a project plan, coordinating with stakeholders to reach agreement on requirements and task assignments, managing and coordinating team activities, and executing the project plan.
• Develops and manages all appropriate project management documents, including project plan, resource estimates, project budget, project schedule, team roster and assignments, issue management, risk management, change control, and periodic status reports. Assumes key role in the development of the project budget and its presentation as necessary.
• Serves as a key liaison between the project team and the customer to provide updates and obtain feedback, ensuring proper and timely communication. Uses leadership and communication skills to help communicate management goals and interact with the users in the development of business applications.
• Provides regular communication to the organization regarding progress and status of projects.
• Work closely with the users to ensure that the design and development of the new or enhanced applications adequately meet the business requirements.
• Coordinates activities of the project team across functional areas and disciplines to accomplish project goals.
• Coordinates with customers to develop new systems and to ensure existing systems meet their needs.
• Provides leadership and coaching to assigned team members.
• Work closely with business, administrative, and technical staff members to ensure customer needs are met.
• Perform other duties as assigned