Manager of Support Services & Operations

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FT Columbus, OH, US

6 days ago Requisition

SUMMARY

The Manager of Support Services & Operations is responsible for the leadership, coordination, and continuous improvement of St. Vincent Family Services' support service operations, including Food Services, Environmental Services (EVS), Security, Purchasing, Vendor Management, and Agency Support Services. The position ensures that contracted and internal services are delivered safely, efficiently, and cost-effectively while maintaining compliance with applicable regulatory standards.

This position serves as the operational partner to the Director of Facilities and Support Services and provides leadership for support services, emergency preparedness, capital project coordination, and day-to-day operational problem solving to ensure agency facilities effectively support clinical and residential operations.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Contributes to creating a welcoming and inclusive environment for our clients, colleagues and community partners from diverse backgrounds and experiences.
• Integrates principles of Trauma Informed Care in all aspects of work.
• Is sensitive to the children’s culture and socioeconomic characteristics that delivers the best possible care to the youth and families served.
• Provides oversight of the Food Services / Dietary function to ensure high-quality, nutritious meals prepared and served in a safe, hygienic, and regulatory-compliant manner. Manages staff and operations to meet client and program needs and pursues continuous improvement opportunities.
• Ensures compliance with all applicable FDA Food Code, ODH, and licensing requirements, including food safety, sanitation, and documentation standards.
• Manages the Agency's contracted Environmental Services (EVS) to ensure the facility is kept in a hygienic, sanitary condition responsive to the needs of internal staff and external clients.
• Manages the Agency's contracted Security services, with focus on off-hours awareness and monitoring of personnel and physical spaces, and on identifying and escalating incidents outside the norm. Coordinates with the Director of Facilities and Support Services to address high-risk needs (fire, natural disasters, and other anticipated threats).
• Oversees vendor performance across food service, environmental services, security, waste management, pest control, uniforms, and other contracted operational services.
• Defines, monitors, and enforces vendor scopes of work, service-level agreements (SLAs), and key performance indicators; conducts regular performance reviews; and manages escalations, corrective actions, renewals, and competitive bidding.
• Participates in vendor selection, RFPs, contract negotiations, and annual contract reviews.
• Manages the Agency's Purchasing function in a compliant, efficient, and cost-effective manner, continuously reviewing the vendor base, partners, and processes to ensure quality, cost-effective products and services.
• Develops, monitors, and reports on operational budgets, expenditures, and performance metrics; reviews and approves invoices and contract expenditures against contracted terms.
• Identifies opportunities for operational cost savings while maintaining service quality.
• Provides hands-on support to the Plant Operations / Facilities function, including preventive maintenance, work-order response, building systems, grounds, and general upkeep of Agency physical spaces.
• Assists with facility inspections, preventive maintenance planning, work-order prioritization, contractor coordination, and capital improvement projects.
• Acts as backup to the Director of Facilities and Support Services and provides operational leadership during absences, maintaining sufficient working knowledge of facility systems, building operations, and support service functions to ensure continuity of operations.
• Participates in Emergency Operations Planning and coordinates operational response during facility emergencies, weather events, utility…