Director of Supply Chain Account Management

Responsibilities

• Develop, track, and report on key performance indicators (KPIs) related to customer satisfaction, retention, account expansion, and revenue growth.
• Lead, mentor, and develop a team of account management professionals to achieve high levels of performance and customer satisfaction.
• Manage internal and external escalations, collaborating with senior leadership and C-suite executives to drive successful resolutions.
• Create and execute a roadmap for implementing processes, technologies, and tools that improve efficiency, reduce execution risk, and enable team scalability.
• Influence and collaborate with cross-functional teams to gain alignment and support for strategic initiatives.
• Anticipate risks, identify opportunities, and develop proactive plans to address both.
• Analyze customer performance, financial data, and market trends to inform business decisions and growth strategies.
• Contribute to the development and execution of initiatives that support company growth objectives.

• Bachelor's degree in Business, Supply Chain Management, Healthcare Administration, or a related field; equivalent experience may be considered.
• 10+ years of progressive experience in account management, customer success, sales leadership, or related customer-facing leadership roles.
• Prior professional experience calling on and working directly with hospital supply chain departments.
• Demonstrated experience leading, coaching, and developing high-performing teams.
• Experience managing executive-level customer relationships within healthcare organizations.
• Proven success driving customer retention, account expansion, and revenue growth.
• Strong analytical skills with the ability to interpret financial data, identify trends, and develop actionable growth strategies.
• Experience implementing technologies and tools that improve team productivity and scalability.