Collections Supervisor

Collections Supervisor

The Collections Supervisor will oversee the collections activities  Collection Supervisor will also be responsible for managing, coaching and training a team of Collections Coordinators.

Tasks and Responsibilities:

• Monitor and facilitate daily collections operations, provide direction, set priorities, and oversee team performance to ensure exceptional customer service.
• Oversee the processes ensuring minimizing AR balances across the company.
• Provide KPI and collections metrics to upper management and provide recommendations for improvement.
• Oversee and process complex credit card payments and refunds.
• Identify issues attributing to account delinquency and provide recommendations to Director.
• Manage escalated collection issues from the team.
• Support Director with special projects as assigned.
• Identify and recommend ways to streamline collections services and improve processes.
• Oversee and support the coaching, development, and training of team members.

Minimum Education:

Bachelor's degree or experience in lieu of degree

Minimum Experience:

5+ years of relevant experience in Accounts Receivable or Collections 1-3 years of supervisory experience preferred

Knowledge, Skills, Abilities:

• SAP/Salesforce or similar software preferred
• Proven ability to supervise a team
• Proven success in a collection role
• Knowledge of credit terms, and collections techniques
• Working knowledge of MS Office Suite
• High degree of accuracy and attention to detail
• Ability to meet deadlines and manage multiple tasks simultaneously
• Ability to interact with various levels of management in a professional manner
• Ability to train and motivate team members

Physical Demands and Work Environment:
The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Flight Safety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.