Senior Regional Personal Care Director

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Position Summary: The Senior Regional Leader is responsible for overseeing operational excellence, financial performance, labor optimization, leadership development, and customer satisfaction across multiple markets. This position drives consistency, accountability, and continuous improvement to ensure regional success in alignment with organizational goals.

Required Experience for Regional:

• Bachelor’s degree in business, Healthcare Administration, or related field required.
• 5+ years of multi-site operational leadership experience, preferably in healthcare or senior services.
• Proven ability to lead high-performing teams and manage complex operations.
• Strong understanding of P&L, labor management, compliance, and service delivery.
• Excellent communication, leadership, and change management skills.

Accountabilities:

• Regional NOI (Net Operating Income) & Revenue: Maximize regional profitability by monitoring and optimizing income and expenses. Identify revenue-generating opportunities and cost-saving strategies.
• Optimal Labor Management: Oversee workforce planning to ensure cost-effective staffing aligned with business needs.
  
  Monitor productivity and adjust labor utilization as necessary.
• Team Leadership and Development: Lead, coach, and support regional and community leaders to create high-performing teams. Identify and develop internal talent to promote growth and succession planning.
• Leadership Training Execution Implement and track leadership development programs across the region. Assess training effectiveness and make improvements based on feedback and outcomes.
• Safety, Quality, and Compliance Ensure adherence to all safety protocols and regulatory requirements. Champion quality standards and continuous improvement initiatives.
• Operational Audits and Excellence Conduct audits and reviews to evaluate performance, efficiency, and compliance. Lead initiatives that elevate operational standards and promote best practices.
• Turnover Management Monitor retention trends and address root causes of employee turnover. Design and implement engagement strategies to improve retention.
• Customer Satisfaction Ensure delivery of exceptional service across all communities. Use customer feedback to guide service improvements and maintain satisfaction levels.
• SPG/Vendor Relationship Management Develop and maintain relationships with key vendors and service partners.
• Negotiate contracts and monitor vendor performance to ensure quality and consistency.
• Process Development and Alignment Standardize workflows and align regional practices with company-wide strategies. Lead management efforts to ensure the adoption of new processes.

Skills for Success:

• Deep Devotion: Demonstrated ability to develop caring relationships with direct reports.
• Strives for Excellence: Ability to teach, coach and mentor, optimizing the team towards a goal or vision.
• High Integrity and High Trust: Consistently delivers on commitments; maintains confidences and is humble.
• Motivates Others: Creates an environment where employees can be their Best Version.
• Decisive
  :
  Makes decision based on analysis, wisdom, experience, and good judgement.; uses curiosity and logic to solve difficult problems effectively.
• Collaborator
  :
  Easily gains trust and support of peers; seen as a team player.

General

Working Conditions:

The physical demands described here are representative of those that must be met by an employee without restriction to successfully perform the essential functions of this job. OSHA Occupational Hazard present. For physical demands of position including vision, hearing, repetitive motion and environment, see following description.

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review…