Director, Account Management and Implementation

Director, Account Management & Implementation

Full-time, exempt

Columbus, Ohio

And Health is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, and independent practices to remove barriers to care to ensure all people have access to the care they deserve.

The Director, Account Management and Implementation is a high-impact, relationship-driven role responsible for the successful ongoing management, optimization, and growth of our established Community Health Centers (CHCs) partnerships. This role serves as the primary liaison between And Health and our CHC partners, ensuring our integrated specialty care and pharmacy programs meet their clinical, operational, and financial objectives, and most importantly, deliver exceptional outcomes for their patients.

Partnership Strategy & Success

• Executive ownership:
  Serve as the strategic, primary point of contact for a portfolio of Community Health Center executive teams and key operational staff.
• Performance accountability:
  Own, analyze, and report on partnership performance translating financial and operations data into clear insights for both internal and external stakeholders.
• Strategic reviews:
  Lead regular business reviews with CHC leadership to discuss performance, share best practices, and align on strategic priorities.
• Proactive Problem Solving: anticipate and resolve complex operational and programmatic challenges to ensure seamless program delivery and optimize partner and patient experience.
• Internal Coordination: convene and lead cross-functional internal teams (e.g., Product, Implementation, Clinical) to ensure successful execution of all partnership commitments.
• Client advocacy: act as the internal voice of the partner, capturing and championing partner needs, issues and pain points to informal internal strategy and continuous improvement.
• Operational integrity: maintain rigorous, real-time status records (like Notion) covering workflows, decisions, and meeting outcomes to ensure clarity and transparency across internal teams.
• Contract management:
  Ensure adherence to the terms of all partnership agreements, facilitating timely renewals and amendments.

• Expansion strategy:
  Collaborate with the SVP of Partnerships Account Management, and other leads in the company, to develop and execute strategies that expand the partnership across the CHC network.
• Partner Input: capture detailed partner feedback, clinical needs, and solution requirements to directly influence and inform our organization’s future product development and service roadmaps.
• Program implementation: oversee and lead the successful integration of new programs, ensuring all operational and technical components are prepared for a successful launch.

• You are passionate about bringing the And Health treatment to those who need it most.
• You’re a strategic thinker and self-starter. You have the ability to proactively identify opportunities and execute to maximize value for the client value and drive growth.
• You have strong written and verbal communication skills, and are detail-oriented and analytical.
• Willingness to go beyond traditional expectations to meet the needs of the partner.
• Strong project management and partner management skills – experience using internal tools, such as Notion.
• Ability to not only identify and root cause issues but also to provide a variety of solutions based on unique partner/business parameters.
• 5-7 years in account or partner management
• Experience working in the healthcare sector a plus but not required
• You’re able to travel…