Chief Experience and Partnership Officer

Chief Experience And Partnership Officer

Are you looking for a mission-driven executive career? Lifeline of Ohio coordinates and promotes organ, eye, and tissue donation across Central and Southeast Ohio. We are seeking a Chief Experience and Partnership Officer to help shape our organization's future during a period of significant change within the donation and transplantation landscape.

This newly created executive role is designed for a transformational leader who is energized by building relationships, leading organizational change, navigating complexity, and creating strategies that advance mission impact.

Reporting directly to the Chief Executive Officer and serving as a member of the Executive Leadership Team, this leader will bring Lifeline of Ohio's stakeholder-facing functions together under one enterprise strategy. The role will strengthen trust, deepen relationships, and expand our influence among donor families, hospital and transplant partners, community organizations, government leaders, policymakers, volunteers, ambassadors, philanthropic partners, and the communities we serve.

This is not simply a role overseeing several departments. It is an opportunity to build an integrated experience and partnership strategy that positions Lifeline of Ohio to thrive amid regulatory change, evolving public expectations, increased competition, and industry transformation.

First-year priorities:

• Build an enterprise-wide experience strategy that creates consistent, measurable experiences for donor families, hospital partners, community stakeholders, ambassadors, and volunteers.
• Strengthen strategic partnerships and external influence by deepening executive relationships with health systems, transplant centers, government leaders, community organizations, and other mission-aligned partners.
• Lead organizational transformation by integrating reporting functions, building a high-performing team, and creating alignment around a shared vision and measurable outcomes.
• Establish the foundation for a sustainable philanthropy program by developing the vision, strategy, operating model, partnerships, and infrastructure needed for the function to mature and operate independently by 2028.

Successful candidates will possess:

• Proven leadership experience overseeing multiple functions through significant organizational change
• Exceptional relationship-building skills and demonstrated success influencing senior executives and external stakeholders
• Strong strategic thinking with the ability to translate enterprise vision into measurable execution
• Outstanding communication skills and executive presence, both internally and externally
• Experience leading in a complex, regulated, mission-driven, or highly relational environment
• Demonstrated ability to build high-performing teams and foster collaboration, accountability, and continuous improvement
• Experience leading through ambiguity, disruption, restructuring, or significant external change
• High emotional intelligence, sound judgment, strong listening skills, and the ability to balance compassion with accountability
• Ability to build new relationships while strategically strengthening and connecting existing partnerships
• Political and organizational savvy, including the courage and diplomacy to navigate conflict and influence change
• A data-informed, systems-oriented approach to stakeholder experience and continuous improvement
• A servant leadership orientation and strong commitment to organ, eye, and tissue donation

Responsibility snapshot:

Enterprise Experience Strategy

• Design and implement a comprehensive stakeholder experience strategy across donor families, hospital and transplant partners, community stakeholders, ambassadors, and volunteers.
• Establish consistent standards for service, communication, engagement, and responsiveness.
• Develop Voice of Customer and stakeholder feedback systems that generate actionable insights and support continuous improvement.
• Define meaningful measures of stakeholder trust, satisfaction, engagement, and experience.

Hospital Development and Strategic Partnerships

• Provide executive leadership for hospital development and clinical partnership strategies in collaboration with the Director of External Partner Relations.
• Build trusted, executive-level relationships with hospitals, health systems, transplant centers, and other healthcare partners.
• Position Lifeline of Ohio as a valued and preferred partner.
• Develop strategic relationships that expand organizational reach, influence, resilience, and mission impact.

Donor Family Experience

• Provide executive oversight of Family Services and Donor Family Aftercare across the full continuum of care.
• Ensure donor families receive compassionate, consistent, and high-quality support before, during, and after donation.
• Strengthen alignment among family-facing, hospital-facing, and community-facing functions.
• Integrate donor family feedback into organizational strategy and continuous-improvement efforts.

Communications, Reputation, and Community…