Regional Director of Property Management

Regional Director of Property Management - (Great Lakes Region, Ohio and Michigan)

About The Community Builders

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Under the direction and supervision of the Vice President of Operations, the Regional Director of Property Management (RD) is responsible for the overall day to day operations of multiple properties across Ohio (Cincinnati and Cleveland) and Michigan (Detroit). The RD provides their team with a clear understanding of TCB's mission ad how it relates to the successful operations of each site The RD will ensure that their team is equipped to perform in achieving or exceeding occupancy, operating and capital expense budgets, and customer service objectives.

Results will be attained through the successful implementation of global and portfolio programs, proactive planning, and financial management to promote the peak performance of the portfolio. The RD has complete accountability for mentoring, developing, and directing their site teams to ensure consistent adherence to company standard operating procedures, provide career progression and optimal performance.

The position will also be focused on an exciting and growing Ohio and Detroit portfolio. This is a great career opportunity to work with various departments within the organization and will have a significant role in working with the development team on the pre-development pipeline projects and will be engaged in all of the up-front related work requiring property management input and oversight and will frequently be asked to provide design review input based on experience.

This role provides an opportunity for meaningful, mission focused, work.

• Regular scheduled and unscheduled visits to each property to elevate curb appeal, inspect market ready units, common areas, review occupancy/delinquency reports and safety awareness.
• Identify, attract, hire, and retain top talent in the industry in accordance with TCB staffing guidelines, and be visible and participatory in local agency and industry organizations and events to build network and brand identity for TCB.
• Seek to build the property teams and provide training, motivation, and direction for superior performance, supervise and performance management of all property management staff.
• Mentor and develop a high skills team for mentoring, takeover of new acquisition, trouble shooting and bench strength for portfolio and TCB growth plan.
• Role play and shadow team to evaluate and improve resident experience during leasing tours, completion of applications and move in, recertification, unit inspection and resident orientation/meetings.
• Identifies and implements initiatives to increase the engagement of the team.
• Collaboration and partnership with Community Life to implement meaningful programs and services to enhance the experience and life of our residents.
• Mentor and audit teams to consistently apply all TCB standard operating policies & procedures and, all regulatory requirements and procedures in assuring accuracy and compliance in a timely manner.
• Maintain product knowledge on all properties and that of competition through site visits and quarterly review of updated market competitive analysis with site team. Stay aware of potential new business opportunities.
• Establish prospect leasing tour routes, prospect follow up, and maintenance of & follow through on waiting list to reduce vacant down days and increase physical occupancy
• Maximize occupancy by mentoring teams on product presentation, closing techniques, managing waitlists, rent increases and competitive market knowledge, reducing vacant down days to increase physical occupancy.
• Assure team understands, administrates, and provides a suburb resident experience during move in or move out and during unit inspection, resident orientation.
• Assist in new business acquisition and development in establishing operating expense benchmarks, leasing absorption plans, potential budgets, and staffing plans as well as physical site due diligence and start up.
• Lead and monitor teams to successfully prepare appropriate Agency reports timely and accurately, adhere to all management contracts and pertinent affordable programs, including state, local and national and Fair Housing.
• Coordination and attendance for successful completion for NSPIRE inspections with a minimum score of 80, agency or partner visits/audits with a passing score, or other physical or administrative reviews.
• Ensure that reporting as required by programs, regulatory agencies and investors occurs timely and accurately.
• Files are maintained in compliance with all programs associated with the sites.
• Establish a responsive and responsible relationship-cross functionally for the betterment of…