Customer Quality Manager- Vice President

The Global Know Your Customer (KYC) organization is seeking a highly talented Manager specializing in global Anti-Money Laundering (AML) and Know Your Customer (KYC) to lead the Consumer Community Banking, Asset & Wealth Management, and International Consumer Banking North America KYC QA testing  this role, your primary responsibility is managing a regional team across multiple Lines of Business (LOB) functions. Additionally, you will focus on building out Business Health Metrics (KPIs) and identifying opportunities to enhance the end-to-end testing process.

The KYC team is an independent control function that performs post-production reviews of completed KYC records and provides feedback to the Line of Business, highlighting material error trends and themes. Your mission is to maintain oversight of KYC testers aligned with their LOB assigned Lines of Business and manage the day-to-day operations of the testing cycle. This is where you can excel by utilizing your coaching and mentoring skills to drive the team to achieve performance goals and objectives.

Primary

Responsibilities Include:

• Managing a regional team of strong KYC subject matter experts by providing coaching and guidance and identifying training and learning objectives for the team.
• Motivating individual and team performance, developing top talent, and identifying succession plans.
• Building and maintaining strong relationships with key stakeholders globally.
• Implement actionable Global Business Health metrics (KPIs).
• Enforcing a dynamic control/compliance environment and continually mitigating risk in business processes.

Required Qualifications , Capabilities, and

Skills:

• Expert knowledge and experience in quality assurance testing techniques and methodologies, as well as AML rules and regulations pertaining to KYC.
• Strong client focus and interpersonal leadership, partnership, and influencing skills.
• Ability to effectively communicate complex AML policy, regulations, and compliance requirements, as well as operational concepts, to both senior management and junior operational staff.
• Excellent verbal and written communication skills.
• Ability to support and lead a high-impact team.
• Minimum 5 years of AML/KYC Compliance, Audit, or Operations management experience.

This role is pivotal in ensuring compliance with corporate KYC policy requirements while fostering a culture of continuous learning and improvement.