ReStore Director

Job Description

The ReStore Director (“Director”) provides Strategic and Operational leadership to the HFHC ReStore system. The Director is responsible for the ReStore’s Retail Operations, Procurement and Logistics, Warehouse and Distribution, Deconstruction, and Administration. The Director is responsible for successfully initiating, developing, and growing ReStore business activities to achieve revenue and operational goals, as well as raising awareness in the community about HFHC’s mission.

Direct the ReStore team in performance of their duties, establishment of performance measures, coordination of strategies, achievement of ReStore and organizational goals and objectives while in alignment with the approved strategic plan and annual budget and related to the generation of revenue through the sale of donated, purchased, and reclaimed building materials in support of HFHI and HFHC’s missions. Develop and improve processes and procedures for ReStore operations and recommend policy updates as necessary during the annual policy review requirement and gain approval from the Leadership Team, Board Committee(s), and/or the Board.

Annually review and update HFHI Quality Assurance-required policies (Standard
4) as follows:
ReStore and/or retail operation safety. Engage the Leadership Team, Board and Committees, employees, community members, donors, and volunteers, as necessary, to help expand the capabilities of the ReStores and complete efforts designed to improve the HFHC ReStore team.

• In conjunction with the Chief Operating Officer, develop, annually update, and gain approval of the ReStore’s 5-year strategic plan and annual Budget. Gain approval from the Leadership Team, ReStore Committee, and Board.
• Lead and manage ReStore employees of all levels, set expectations using the annual budget and other mechanisms and ensure those expectations are met.
• Maintain a positive, collaborative, inclusive working environment in the ReStores and across the organization.
• Establish and maintain high levels of engagement and successful interaction with customers, volunteers, and donors.
• Lead and manage the donation receiving process, inventory management and control, call center, Fleet management, and business and ReStore operating systems.
• Responsible for the procurement process and development of relationships with existing and potential donors to increase the quality and quantity of donations and communication between the ReStores and donors.
• Ensure ReStore managers develop relationships with businesses and neighborhood associations to increase awareness of the ReStore brand.
• Provide vision for additional income producing opportunities by engaging with other ReStore affiliates and other means.
• Develop, recommend, gain approval, and implement policies and procedures designed to improve pricing, sales, materials acquisition, donations, inventory management, staffing, deconstruction programs and other ReStore operational areas.
• Monitor the competitive merchandise market environment (for-profit) and establish standard pricing policies to generate appropriate inventory turnover and maximum net income.
• Work with the HFHC Marketing department to help develop necessary strategies and communication to ensure compliance with HFHI and HFHC policies.
• Create an environment that will maximize volunteer engagement.
• Procure purchased goods in compliance with the HFHC UBIT policy.
• Maintain leased property in good and clean condition. Operate within boundaries of the existing lease and maintain a positive working relationship with the current landlord.

• Understand and ensure complete compliance with all HFHI and HFHC policies and procedures and Federal, State, and local laws that impact the ReStore business.
• In conjunction with the Chief Operating Officer, develop and gain approval for the ReStore annual operating and capital expenditures budget.
• Engage ReStore managers in the budgeting process. Achieve agreement on monthly budgeted expense, revenue, and net income per ReStore and for the overall ReStore system to…