Manager, Customer Success; Central Region

Posting Details

Posted on July 17, 2026

Remote

Manager, Customer Success

Location: Remote, USA

Employment Type: Full-Time

Benefits Offered: Vision, Medical, Life, Dental, 401K

Gross annual base salary: USD,000

Additional variable compensation and benefits may apply. Total compensation is based on experience, skills, and location using objective, job‑related criteria.

This position is for a Manager of Customer Success, a critical role in leading a team of Customer Success professionals (individual contributors) and overseeing a portfolio of important customers in your region.

As a Manager of Customer Success, you will be a strong front‑line leader, reporting to the Director of Customer Success for a subset of customers in your assigned region. You will work closely with other leaders from Customer Success, Sales, Professional Services, Partner Alliances, Product, Support, Legal, Operations, and others to drive adoption, customer business outcomes, expansion, and retention within your portfolio of Customers.

One Stream's Central Sales Region consists of the following states:

Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Michigan (MI), Minnesota (MN), Missouri (MO), Nebraska (NE), Ohio (OH), and Wisconsin (WI).

The successful candidate is expected to reside in one of these states, as regional proximity enables stronger executive relationships through in‑person engagement, supports faster on‑site response during escalations, provides deeper insight into the local enterprise market, ensures close alignment with Regional Sales leadership, and helps minimize travel demands—allowing greater focus on driving strategic customer outcomes.

• Execute overall company and Customer Success strategy to deliver adoption, expansion, and retention.
• Drive adoption and retention efforts across your region, leveraging data‑driven insights to optimize customer outcomes.

• Lead and coach a team of Customer Success professionals in achieving business goals including maintaining a high GRR, increasing NRR, and driving key KPIs.
• Foster a culture of excellence, collaboration, and continuous learning, ensuring the team delivers outstanding customer experiences.

• Serve as a customer‑facing leader and foster senior and executive‑level strategic relationships across your book of business.
• Measure and monitor your book of business progress against key performance indicators, reporting internally and to customer stakeholders.
• Build and execute Customer Success Plans to establish strategic goals and help customers achieve their business objectives.

• Contribute to building and improving key governance programs such as onboarding, success strategy meetings, and regular business reviews to help manage customers and their expectations.
• Ensure the execution of key governance programs designed to help customers achieve measurable value from their investment with One Stream.
• Collaborate with internal teams (Account Management, Professional Services, Education, SME) to identify opportunities for further adoption of our solutions.

• Run regular cadence calls to manage risks within your book of business and take proactive measures to manage or resolve them efficiently.
• Advocate for customer needs across departments and manage resolutions for escalated concerns.

• Demonstrate a commercial mindset to drive strategic alignment, tactical execution, influence key decisions, and secure commercial and operational commitments that strengthen customer relationships.
• Develop a strong internal network across the entire internal ecosystem and strategize with CS leadership across your assigned region.
• Deliver strong internal QBRs and report to CS leadership on a regular basis.
• Gain and maintain strong knowledge of the One Stream platform and future product offerings.

Minimum of a bachelor’s degree; an advanced degree may be considered in lieu of professional experience.

• 8+ years…