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Head of Customer Experience & Operational Excellence
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-08-30
Listing for:
4over
Full Time
position Listed on 2026-08-30
Job specializations:
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Client Relationship Management
Job Description & How to Apply Below
4over is seeking a strategic Customer Relations Director to lead and scale our Customer Care Relations organization. This leader will guide a high-performing, multi-site team to deliver exceptional service during and after purchase, while driving satisfaction, retention, and long-term value.
Reporting to the VP of eCommerce and Customer Experience, the role emphasizes process improvement, KPI oversight, and cross-functional collaboration to sustain growth and a culture of service excellence.
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