Vice President & General Manager, Connected Solutions - South Florida

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NEP is transforming how the world consumes live sports and entertainment, built on a Global Media Solutions Ecosystem. The Connected Solutions division is the growth engine of this transformation, delivering centralized production, cloud-based workflows, and connectivity for the world’s biggest properties, streamers, and networks.

We are seeking a Vice President & General Manager, Connected Solutions – South Florida to serve as the senior leader accountable for NEP’s South Florida Connected Solutions hub. This facility is one of the most complex and strategically important nodes in the Connected Solutions ecosystem, supporting centralized production, technical operations, MCR/NOC workflows, live event execution, client operations, and facility growth for major streaming, broadcast, sports, and entertainment customers.

This executive leader will oversee day-to-day facility performance, team leadership, client experience, budget ownership, operational readiness, and cross-functional execution across engineering, production operations, TOC/MCR/NOC functions, facility operations, and client-facing support. The VP & GM will be expected to operate with both strategic judgment and hands-on visibility, ensuring South Florida delivers the reliability, professionalism, scalability, and client-service standard expected of NEP.

As part of the broader US Connected Solutions operating model, this role will partner closely with US leadership, engineering, technical operations, production services, sales, account management, finance, and other facility leaders to ensure South Florida operates as a flagship hub within NEP’s connected production ecosystem.

• Lead the South Florida Hub: Serve as the senior executive leader for the South Florida Connected Solutions facility, ensuring the site operates as a flagship hub within NEP’s connected production ecosystem.
• Own Operational Performance: Ensure day-to-day operations meet NEP standards for reliability, readiness, facility presentation, client service, communication, safety, and execution across all facility functions.
• Drive Operational Standards: Lead adoption of SOPs, runbooks, escalation paths, facility workflows, and US/Global Connected Solutions standards across a large, more complex operating environment.
• Bridge Engineering, Operations & Production: Serve as the senior connector across engineering, technical operations, production operations, MCR/NOC/TOC functions, client-facing teams, and facility support.
• Plan for Scale: Partner with leadership on facility utilization, control room readiness, capacity planning, infrastructure needs, staffing models, and future growth requirements.

• Serve as Senior Facility Sponsor: Act as the senior South Florida operational partner and escalation point for major customers using the facility.
• Strengthen Client Confidence: Maintain proactive communication with customers, production partners, and account teams to ensure expectations are clear, issues are resolved quickly, and service delivery remains strong.
• Support Strategic Growth: Partner with Sales, Strategic Accounts, and Account Management on customer meetings, executive site visits, renewals, expansions, local activations, and operational solutioning.
• Protect Delivery Quality: Ensure every customer experience reflects NEP’s reputation for reliability, professionalism, operational excellence, and high-touch live production support.
• Lead a Large, Multi-Disciplinary Team: Manage and develop the South Florida Connected Solutions team across operations, production support, facility operations, client-facing support, and TOC/MCR/NOC workflows, while partnering closely with engineering leadership on technical team priorities and development.
• Build Leadership Depth: Develop managers and team leads, clarify ownership, strengthen succession planning, and ensure the facility has…