Program​/Portfolio Manager

Program/Portfolio Manager

Program Overview:
The role will focus on overseeing program and portfolio management activities within the delivery department, ensuring efficient IT service delivery and resource management. This is a strategic role requiring deep expertise in financial analysis, resource optimization, and multi-project coordination to align with organizational goals.

• Own end-to-end delivery of a large, multi-workstream technical program, acting as the single point of accountability for scope, schedule, quality, and outcomes.
• Run the client engagement as a portfolio, managing multiple concurrent projects and work streams with consistent governance, reporting, and prioritization.
• Apply disciplined scope and change management across all work streams, ensuring changes are assessed, approved, and reflected in schedule, budget, and staffing before execution.
• Establish and run program governance, including steering committees, status reporting, RAID logs, and escalation paths, so delivery stays on time and on budget.

• This is a senior delivery management role, not a hands-on technical development or engineering role: success depends on the ability to lead, direct, and manage highly technical scope through the technical team.
• Provide technical delivery direction across server migrations, cloud transformation, AI-enabled legacy modernization, and Dev Ops initiatives, translating client business goals into a deliverable technical roadmap for the technical team to execute.
• Partner with architects and engineering leads to validate solution approach, sequencing, and risk, staying conversant enough in the technology to challenge and de-risk delivery plans.
• Ensure agile, Dev Ops, CI/CD, and cloud operating practices are applied consistently across teams and aligned to client standards.

• Own the program budget: build and manage the financial plan, track actuals against forecast, and report margin and profitability at the account and project level.
• Manage commercial levers, including rate cards, utilization, staffing mix, and scope changes, to protect and grow account profitability while delivering client value.
• Present financial and delivery performance to internal leadership and client stakeholders with clear, data-backed narratives.

• Own hands-on resource management for the allocated project team, including staffing plans, role coverage, capacity, and utilization across the portfolio.
• Balance resourcing across concurrent projects, anticipating gaps and surges, and adjusting the staffing plan as scope and priorities shift.
• Manage the performance, growth, and day-to-day direction of the delivery team assigned to the account.

• Lead and align delivery teams across India, the US, and other global delivery centers, building one cohesive team with consistent working norms and clear handoffs across time zones.
• Partner with internal shared services and Centers of Excellence to bring in the right specialist capability, such as cloud, data, security, AI, and quality engineering, at the right time.
• Build a delivery model that blends onshore client presence with global delivery scale, without compromising quality or responsiveness.

• Serve as the day-to-day senior client contact and trusted advisor, building relationships with client program sponsors, IT leadership, and business stakeholders.
• Own client communication, including status updates, executive reporting, and issue and escalation management, keeping delivery, risk, and value visible at every level.
• Anticipate client needs and proactively identify opportunities to expand the value Orion delivers on the account.

• Lead organizational and technical change management for the program, ensuring adoption, communication, and readiness activities keep pace with delivery.
• Maintain a disciplined risk and issue management process, escalating early and driving resolution with client and internal stakeholders.

• Partner closely with sales and presales on new proposals and statements of work, reviewing solutions for delivery feasibility, staffing model, and risk before they reach the client.

Contrib