General Manager

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Full Time Management Columbus, OH, US

2 days ago Requisition

JOB TITLE

General Manager

DEPARTMENT / BUSINESS

NFS

DOCUMENT CONTROL

SUMMARY

Reporting to the Director of Operations, the General Manager provides operational leadership for one or more customer account locations across the company.

We entrust our customer relationship to the General Manager to deliver service excellence, ensuring operational efficiency and achievement of customer contractual KPIs through; the establishment of strong customer relationships, achievement of P&L targets, focusing on team member engagement, development of their leadership team’s capabilities, and driving continuous improvement initiatives.

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RESPONSIBILITIES

• Accountable for the facility safety programs in order to provide a safe workplace for all employees and within the regulations of Federal, State and Local legislations including; safety, violence and harassment laws.
• Ensures all SOPS and operating practices support a safe work environment.
• Monitors injury levels and equipment/product damage to ensure accidents and product/equipment damages are prevented.
• Leads the customer relationship through close daily contact, weekly review meetings, and monthly updates for reporting of KPI, CI and Financials, taking a pulse of the relationship and ensuring it remains strong.
• Resolves exceptions to operations and maintains contingency plans for operational interruptions such as; systems issues, transport issues, inventory concerns and labor.
• Ensures operations have the required resources and are organized to maximize performance and customer service within preapproved budget.
• Understands and manages impact of actions and interpersonal style when communicating with the customer.
• Reviews forecasts, inventory reports, sales order reports, and other available material and devises plans to meet fluctuations in warehousing operation.
• Ensures that inventory and cycle counts are performed and where necessary, completes appropriate investigation and approved adjustments.
• Provides leadership to facility staff by:
  Hiring, training, developing and scheduling proficient staff.
• Ensure that regular general meetings, team member events and engagement programs are in place and effectively implemented.
• Is a role model for the company culture (‘Our Way’) with strong reinforcement of Metro’s ‘Our Way’ Values and leading the ‘Our Way’ program within their team.
• Builds positive employee relations and leads team member initiatives to create and promote an environment where team members are involved and committed to the success of the business through continuous improvement initiatives.
• Ensures managers and supervisors are well-trained and motivated to support requirements of customer contracts and the direction of the company.
• Recognizes team member performance by providing regular individual and team feedback utilizing management reporting tools and observations.
• Actively works on succession planning through selection, development and training of operations managers, supervisors, team leaders and support team members.
• Ensures onboarding and training programs are in place to ensure all team members receive the necessary information and training to become quickly effective in their job.
• Actively promotes open communications through individual, shift and team meetings to promote an informed and aligned work force.
• Works to ensure Employee Opinion Survey (EOS) results are improved and teams are empowered to implement change that positively impacts the culture and operational efficiency.
• Assists, advises, and expedites solutions…