Sr. Community Manager

Job Details

Job Location:

Columbus, OH 43204

Thrive Community Management is built upon a shared passion - a devotion to create meaningful relationships. ... The kind that make us better people, that fill our lives with authenticity. We are inspired by our work, by our ability to create for those looking for community - for a place to call home, for neighbors to build real and lasting friendships with, for a place to create memories for a lifetime.

Under general direction, the Community Manager (CM) is responsible for maintaining The Thrive Experience and White Glove standard by providing quality assurance in every aspect of the community, supporting and executing The Company’s strategies related to Community Management operations by directing the team members on the assigned apartment community(ies), and by implementing the policies, procedures, and practices that enable each community to meet and exceed budgeted financial goals and achieve operational performance objectives.

This includes, but is not limited to, developing and executing community budgets, hiring and developing Community Management team members, resident relations, community maintenance, rent collection, reporting, resident improvement activities and managing general leasing and renewal activities in the spirit of creating an engaging resident experience that is focused on improving residents’ lives and their communities.

REPORTS TO:

Director of Community Management

Performance Expectations:

• Maximize Financial Results
• Preserve and Protect the Community to the Owner’s Standards
• Anticipate and Proactively Execute with Controlled Urgency
• Deliver Superior Customer Experience

• Leads, manages, and holds accountable, directs and develops assigned communities’ Management, Experience, and Maintenance teams
• Facilitate meetings and maintain communications/relationships with clients, vendors and internal team members
• Coordinate Community Management functions
• Provide prompt and superior customer service to all residents, prospective residents, visitors and vendors
• Assist in the performance of due diligence for prospective acquisitions or dispositions
• Serve as a hiring manager and participates in interviews, hiring decisions, onboarding and oversees direct team's performance including employee development. Also, participates with development team member level training programs
• Oversees marketing, leasing campaigns and renewal programs as directed by company standards
• Coordinates and manages the resolution of all resident related customer service issues, and when necessary, meets directly with residents to resolve issues
• Oversees community and resident files, general leasing and renewal activities, and rent collection
• Oversees the development of community operating budgets and strategic planning for assigned communities. Monitors all purchases and expenses to ensure cost effectiveness and that communities operate within approved budgets
• Reviews weekly operating reports, financial statements and payables to ensure financial performance goals are attained. Submits routine and requested reports on matters pertaining to the operational forecasts and financial performance of the community, site appearance, community audits, and marketing or traffic related activities
• Suggests all plans and promotions involving rent increases, lease terms, and concessions
• Reviews and approves submitted paperwork from field operations including, but not limited to, hours worked by team members, purchase orders, contracts and purchase card transactions
• Create individual development plans for themselves and their respective team members
• Continuously recommend, develop and…