Director, Reconditioning Operations

What’s Under the Hood

Drive Time Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

You can find Drive Time’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us!

In short the Director, Reconditioning Operations is responsible for leading of all aspects of the Reconditioning Center, including bottom line management, process management, performance management, and quality assurance resolution. The Director, Reconditioning Operations must ensure that the center meets goals and all vehicles reconditioned meet our standards prior to being sent to our retail locations for sale.

In long the Director, Reconditioning Operations is responsible for:

• Representing and maintaining a culture that exemplifies the Drive Time Core Principles.

• Work through onsite Operations Managers to ensure bottom line management objectives are met such as staffing, operating expenses, efficiency, quality, and productivity.

• Work with leaders throughout all departments to ensure all supply chain goals are established and met.

• Oversee recruiting, screening, and hiring of the Reconditioning Center team members using methods designed to reduce turnover, fill all open positions, build a leadership bench, and improve performance.

• Schedule and lead both onsite and virtual meetings, location visits, and planning sessions.

• Utilize remote management skills and techniques to assess, motivate, develop, and influence Reconditioning Center teams.

• Maintain the health and integrity of all facility’s production systems.

• Effectively utilize root cause analysis practices to identify opportunities and create sustainable short and long-term plans to address.

• Through observations and report reviews, proactively identify trends and communicate findings and perspectives across all departments.

• Ensure Operations Managers are effectively training and developing their teams.

• Evaluate Reconditioning Center team performance and give feedback constantly, regularly, and in a timely manner based on both observations of performance, behavior, and a review of analytical reporting.

• Guide Operations Managers through the employee evaluation process providing perspective and instruction for proper employee development.

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.

• Agile in a fast-paced environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.

• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.

• Management material. We are looking for someone that can lead, manage and grow within our organization.

• We don’t believe in being “fashionably late”. You’ll need to adhere to regular and predictable attendance.

• High School Diploma or equivalent, college degree in business or vocational/technical school preferred.

• 7+ years ‘management experience

• Must demonstrate the ability to effectively manage and work with all levels of employees and customers, and work in…