Vice President, Customer Success; Provider

VP Of Customer Success For Providers At Hippocratic AI

As VP of Customer Success for Providers at Hippocratic AI, you will own a regional portfolio of health system partnerships while leading a high-performing team of Directors and senior Customer Success Executives. You'll drive net revenue retention and expansion across your region by building deep relationships with health system executives, implementing breakthrough AI into clinical workflows, and establishing the playbooks that scale customer success across diverse provider organizations.

This role exists because health systems are deploying AI at scale, and they need a dedicated executive leader who understands clinical operations, can navigate complex provider organizations, and delivers measurable impact on patient outcomes and operational efficiency.

You'll lead a dedicated provider customer success organization—a team of Customer Success Executives and Implementation Managers managing relationships with major health systems across your region. You'll partner closely with Product, Engineering, Clinical, and Sales teams to ensure provider needs drive organizational priorities. You'll work embedded with major health system clients while building the infrastructure that scales CS capability across Hippocratic AI.

• Serve as executive point of contact for major health system clients, building trusted relationships with board-level sponsors, CNOs, CMIOs, COOs, and other senior stakeholders across multi-entity provider organizations

• Lead enterprise implementations of Hippocratic AI solutions, ensuring alignment with health system operational priorities, clinical workflows, and care delivery models—managing timelines and ensuring successful go-live

• Collaborate cross-functionally with Product, Engineering, and Sales to channel health system feedback into product evolution, clinical feature development, and go-to-market strategy

• Define, track, and communicate customer success metrics—net revenue retention (NRR), clinical adoption rates, operational efficiency gains, and patient outcome improvements—as primary indicators of portfolio health and drive quarterly business reviews with executive accountability

• Build and codify best practices for onboarding, clinical training, workflow integration, and change management, establishing the foundation for a repeatable, scalable provider CS model

• Own expansion sales within your regional portfolio through identification and strategic influence on upsell and cross-sell opportunities across health system departments and use cases

This role is available in one of four major regional markets:
Orange, California;
Tampa Bay, Florida;
Columbus, Ohio; or Philadelphia, Pennsylvania. The selected candidate will be expected to be on-site at health system client locations regularly (frequency determined by portfolio composition, typically 3-5 days per week). Periodic travel to Hippocratic AI headquarters (Menlo Park, California) is expected for strategic planning, team alignment, and organizational collaboration. Candidates must be able to satisfy client-specific credentialing requirements, including background screening and proof of required vaccinations or immunizations, as mandated by healthcare facilities.

Compensation is based on experience, expertise, level of responsibility, and location. We offer competitive packages that reflect the role's seniority and scope, along with equity, health insurance, and other benefits.

• Bachelor's degree from an accredited university

• 10–15 years of professional experience in healthcare, with 7+ years in customer-facing leadership roles working with or within health systems, health networks, or provider-focused…