Installments Card Product Director

Description

Job Description

Summary:

The Installments Card Product Director has leadership responsibility for Installments card product portfolio including strategy development, roadmap initiatives, program execution, and profit optimization.

Duties and Responsibilities:

Leadership & Strategy Development:

• Lead the Installments card business, including the design and execution of product strategies to drive growth and profitability.
• Develop long-term strategic plans and set business targets, budgets, and KPIs for the portfolio and ensure that they are achieved.
• Align strategy and product roadmap with senior leadership with company-wide goals.

Product Development & Innovation:

• Oversee the development of new and innovative installments card products, features, and benefits to meet evolving customer needs and drive profitability.
• Drive innovative solutions by researching emerging trends and customer behaviors, while ensuring alignment with the brand strategy.
• Formulate go to market strategy with cross functional partners including marketing and communications
• Partner across the enterprise to ensure effective implementation of new products and features.

Customer Acquisition & Retention:

• Partner with Data and Analytics, Marketing and Product analytics to create test and learn strategies, iterate rapidly to drive customer engagement, deepening and household growth
• Lead cross functional team of partners including Marketing, analytics, technology and credit risk to drive installments campaigns.
• Leverage customer data and insights to improve the value proposition and customer experience.

Risk & Compliance Management:

• Ensure that all installment products comply with relevant regulatory requirements, internal policies, and industry standards.
• Develop and monitor risk management frameworks and work with cross functional partners including credit risk, fraud prevention, collections and disputes for Installment card products.
• Monitor portfolio performance and adjust credit policies as necessary to mitigate risk and ensure a healthy portfolio.

Team Management:

• Build, lead and mentor a team of product managers and collaborate with cross functional group of partners including analysts, technology, marketers, and risk managers.
• Foster a culture of high performance, collaboration, and innovation within the team.
• Manage team performance, career development, and training initiatives to build a high-functioning, motivated team.

Financial & Operational Performance:

• Oversee the financial performance of the installments card portfolio, including revenue generation, cost management, and profitability.
• Proactive outreach and communication on product performance to key stakeholders. Strong willingness and ability to incorporate stakeholder feedback and adjust product and/or go to market strategies to drive growth.
• Monitor operational metrics such as customer acquisition costs, utilization rates, and charge-off rates to optimize performance.
• Report regularly to senior management on key performance indicators (KPIs), financial results, and strategic initiatives.

Partnership Management:

• Develop and manage relationships with key external partners, including third party vendors, payment networks, fintech companies, and credit bureaus.
• Negotiate favorable terms with external partners to enhance product offerings and drive customer acquisition.
• Other duties as assigned.

Required Qualifications:

• Bachelor’s degree
• 10+ years of Card or related payment products, oversight and experience.
• 5+ years working with payment third party vendors for core payments capabilities (processing, core payment functionality)
• 5+ years in demonstrated experience in product development, forecasting, business case development, strategic planning, project management and tactical implementation

Preferred Qualifications:

• Master’s degree
• Deep knowledge payment products and financial services.
• Experience with BNPL or installments products
• Familiarity with emerging trends in Consumer and Business BNPL and installment payments including competitive landscape and third-party vendor capabilities
• Experience evaluating Third Party capabilities and organizational fit
• Experience with technical implementations involving one or more vendor partners
• Experience with product innovation, customer acquisition strategies, and digital transformation in the payments space
• Strong financial acumen and ability to drive profitability
• Strong leadership and team management skills
• Excellent strategic thinking and decision-making abilities
• Effective…