Ohio Area Director of Residential Services Ministry Model Gracehaven Columbus, OH

Supervises: Resident Care Coordinator, YDCS Supervisors, Group Home Nurse,

Youth Direct Care Specialists (YDCS), Onsite School Relationship

Position Summary: The Director of Residential Care provides strategic, clinical, and operational leadership for an adolescent residential care program. This role is responsible for ensuring the delivery of safe, trauma-informed, evidence-based care within a therapeutic residential setting. The Director oversees daily operations, regulatory compliance, staffing, quality improvement, and interdisciplinary coordination to promote positive clinical outcomes and a nurturing, developmentally appropriate environment for youth.

• Safe, compliant, and well-run residential homes
• Strong staff retention and development
• Regulatory excellence
• Financial stewardship
• Youth stabilization and long-term positive outcomes
• Actively embrace spiritual commitments and responsibilities

Responsibilities include, but are not limited to, the following:

• Partner with the Clinical Director and treatment teams to ensure high-quality, trauma-informed, culturally responsive care.
• Monitor admissions, treatment planning processes, behavioral interventions, crisis management practices, and discharge planning.
• Review and approve all residents Individualized Service Plans (ISPs).
• Ensure appropriate use of evidence-based behavioral interventions and best practices are implemented.
• Review critical incidents, restraints/seclusions (if applicable), and safety events to ensure compliance and continuous quality improvement.
• Lead multidisciplinary teams in decisions regarding youth admissions and discharge/removal from placement.
• Ensure proactive staff participation in weekly resident care/clinical services staffings and monthly QRTP service team meetings.
• Ensure consistent programmatic and enrichment activities across campus.
• Support implementation of therapy groups in alignment with treatment needs.
• Recruit, hire, train, supervise, and evaluate residential supervisors and direct care staff.
• Promote a positive, accountable, and mission-driven team culture.
• Provide coaching and professional development to strengthen staff competencies in de-escalation, trauma-informed care, youth engagement, and other best practices.
• Ensure ongoing training requirements are met in accordance with regulatory standards.
• Conduct annual job description reviews and establish performance goals each fiscal year.

• Maintain compliance with all federal, state, and local regulations governing residential treatment for minors (including but not limited to DCY, CARF, HIPAA, QRTP, ODBH).
• Serve as primary liaison during licensing and accreditation reviews.
• Implement and monitor quality assurance and performance improvement initiatives.
• Ensure documentation, client & personnel record keeping, critical incident reporting, data collection, and safety protocols are completed and meet regulatory and organizational standards.
• Partner with the Quality Assurance Coordinator to ensure all contractual obligations for placements are fulfilled, including attending monthly provider meetings.
• Maintain all legal, ethical, regulatory, and contractual standards for youth in care.

• Assist in annual budget development and manage program expenses within approved budget parameters.
• Review financial reports monthly and address budget variances.
• Review and submit expense reports monthly.
• Monitor staffing patterns, overtime, and resource utilization.
• Oversee census management and referral review processes for Residential Services.
• Collaborate with the Development Team for donor tours and fundraising initiatives as needed.
• Collaborate with Grant Manager on funding opportunities for residential programming and oversee programmatic implementation of all residential services specific grant awards.

• Promote family engagement and involvement in treatment planning and discharge planning.
• Develop and maintain partnerships with community providers, first responders, local hospitals, the school, child welfare agencies, juvenile justice system entities, and referral sources.
• Represent the residential program in community meetings and stakeholder collaborations.

• Participate in Director Team meetings and annual organizational planning retreats.
• Identify and recommend organizational improvements.
• Support and advance the mission and vision of…