Program​/Portfolio Manager

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

The role will focus on overseeing program and portfolio management activities within the delivery department, ensuring efficient IT service delivery and resource management. This is a strategic role requiring deep expertise in financial analysis, resource optimization, and multi-project coordination to align with organizational goals.

• Own end-to-end delivery of a large, multi-workstream technical program, acting as the single point of accountability for scope, schedule, quality, and outcomes.
• Run the client engagement as a portfolio, managing multiple concurrent projects and work streams with consistent governance, reporting, and prioritization.
• Apply disciplined scope and change management across all work streams, ensuring changes are assessed, approved, and reflected in schedule, budget, and staffing before execution.
• Establish and run program governance, including steering committees, status reporting, RAID logs, and escalation paths, so delivery stays on time and on budget.

• This is a senior delivery management role, not a hands-on technical development or engineering role: success depends on the ability to lead, direct, and manage highly technical scope through the technical team.
• Provide technical delivery direction across server migrations, cloud transformation, AI-enabled legacy modernization, and Dev Ops initiatives, translating client business goals into a deliverable technical roadmap for the technical team to execute.
• Partner with architects and engineering leads to validate solution approach, sequencing, and risk, staying conversant enough in the technology to challenge and de-risk delivery plans.
• Ensure agile, Dev Ops, CI/CD, and cloud operating practices are applied consistently across teams and aligned to client standards.
• Own the program budget: build and manage the financial plan, track actuals against forecast, and report margin and profitability at the account and project level.
• Manage commercial levers, including rate cards, utilization, staffing mix, and scope changes, to protect and grow account profitability while delivering client value.
• Present financial and delivery performance to internal leadership and client stakeholders with clear, data-backed narratives.
• Own hands-on resource management for the allocated project team, including staffing plans, role coverage, capacity, and utilization across the portfolio.
• Balance resourcing across concurrent projects, anticipating gaps and surges, and adjusting the staffing plan as scope and priorities shift.
• Manage the performance, growth, and day-to-day direction of the delivery team assigned to the account.

• Lead and align delivery teams across India, the US, and other global delivery centers, building one cohesive team with consistent working norms and clear handoffs across time zones.
• Partner with internal shared services and Centers of Excellence to bring in the right specialist capability, such as cloud, data, security, AI, and quality engineering, at the right time.
• Build a delivery model that blends onshore client presence with global delivery scale, without compromising quality or responsiveness.

• Serve as the day-to-day senior client contact and trusted advisor, building relationships with client program sponsors, IT leadership, and business stakeholders.
• Own client communication, including status updates, executive reporting, and issue and escalation management, keeping delivery, risk, and value visible at every level.
• Anticipate client needs and proactively identify opportunities to expand the value Orion delivers on the account.

• Lead organizational and technical change management for the program, ensuring adoption, communication, and readiness activities keep pace with delivery.
• Maintain a disciplined risk and issue management…