Field Service Technician - Electrical

Overview

Intermountain Electronics (IE) delivers dependable and effective critical power and process infrastructure and mission critical systems to industrial sectors in North America. We provide custom-engineered, packaged equipment to industrial markets, specializing in designing, manufacturing, automating and testing power distribution equipment for OEM, mission critical, oil and gas and mining industries.

Field Service Technician (Remote - Field Service) for the Eastern Region, based in Columbus, Ohio.

Monday – Friday 7:00 am – 3:30 pm

• Competitive salary
• PTO (Paid Time Off)
• Paid Holidays (10)
• Medical and Dental Plans
• Teladoc 24/7/365 Access to U.S. Board Certified doctors
• Employee Assistance Program
• Company Paid Life Insurance
• Supplemental Vision, Life, STD & LTD Insurance
• 401K - Company match up to 6% of base salary
• Health Savings Account (HSA) with available company match up to $2000 based on family size
• Paid Parental Leave
• Company Vehicle Use

• Installation, repair, and testing of field equipment in accordance with customer or manufacturer specifications and company procedures.
• Diagnose and repair electrical, mechanical, and controls equipment malfunctions and warranty repairs using diagnostic tools; replace faulty components, repair wiring, and troubleshoot software issues.
• Perform assembly/modifications and ensure quality defect resolution on IE products and equipment; collaborate with IE plants, PMs, Engineers, and Quality teams.
• Travel to support areas throughout the country and possibly overseas as needed.
• Complete receiving inspections with internal Regional Managers, subcontractors, and customers to protect IE from unjustified warranty claims.
• Assess warranty claims and coordinate with Regional Manager to validate claims against codes, specifications, and requirements.
• Execute preventative maintenance programs for electrical/mechanical equipment to ensure optimal performance and minimize downtime, and explore new revenue opportunities for the field service team.
• Maintain adherence to documented processes for all work performed, including problem description, steps taken, and parts used for professional service reports.
• Respond to client calls, emails and texts as a priority.
• Maintain IE tools, equipment, and vehicles; perform tool inventory monthly and vehicle inspections; submit expense reports on time.
• Follow safety regulations and procedures onsite, wear PPE, follow lockout/tagout procedures, and promote safety standards among employees and networks.
• Communicate effectively with customers and internal teams to understand needs and provide timely solutions; explain problem, estimated repair time, and repair cost.

• Adhere to IE training and development programs to ensure best practices are followed.
• Mentor and develop technicians or sub-vendors needing training on IE products and equipment.
• Support continued education, development, and safety training programs; evaluate safety programs and subcontractor safety ratings.

• Maintain regular and punctual attendance.
• Adhere to IE core values and safety program, including Cardinal Safety Rules.
• Maintain a safe and clean work area at all times.

• Education/
  
  Experience:
  
  Electrical/Mechanical/Commissioning or Assembly background with 3+ years of field experience; or an equivalent combination of experience and education.
• Business
  
  Experience:
  
  1–2 years of business and contracting experience in a similar role with emphasis on supplier agreements with general or subcontractors; ability to develop professional relationships with subcontractors and customer onsite supervisors.
• Language Ability: Ability to read, analyze, and interpret technical manuals, purchase orders, and project part specifications; ability to write reports, business correspondence, and procedure manuals; ability to present information professionally.
• Math Ability: Ability to calculate figures such as voltage drop, cable runs, square footage, volume, Ohms law and battery run time.
• Customer Service
  
  Skills:
  
  Ability to work effectively with multiple customers and subcontractors; cultivate…