Marketing Operations Manager

A Brief Overview

The Marketing Operations Manager is a critical driver of marketing performance, ensuring operational rigor, financial discipline, and executional excellence across the organization. This role serves as the central hub for cross‑functional alignment, bringing structure, efficiency, and scalability to how marketing work gets done. With a strong focus on financial governance and process optimization, the Marketing Operations Manager designs and implements streamlined workflows while owning the day‑to‑day operational execution that enables strategic marketing initiatives to deliver measurable business impact.

• Finance

  • Oversee team budget tracking and reporting
  
  • Manage invoicing, reconciliation, and supplier set‑up processes
  
  • Ensure accuracy and timeliness of financial documentation and payments
  
  • Partner with Finance team on budget pacing, forecasting, and variance analysis
  
  • Serve as primary Marketing point of contact with Accounting

• Media

  • Own media trafficking across digital and linear channels
  
  • Support updates and optimization of Google Business Profiles
  
  • Respond to ongoing media vendor and sponsor requests in a timely manner
  
  • Assist with management and coordination of the media agency, including deliverables tracking and communication
  
  • Help ensure campaign assets and placements align with approved plans and timelines

• Cross‑functional Communications

  • Reporting
  ◦ Support the development and distribution of comprehensive communications and reports to ensure leadership and stakeholders are consistently informed on advertising‑related initiatives and impact

  • Process improvement
  ◦ Streamline the advertising and Customer Experience Team's workload using project management best practices and tools
  ◦ Document and socialize new or existing processes

• Strategy

  • Annual planning
  ◦ Support launch of new annual planning framework
  ◦ Cross‑functionally collaborate to ensure alignment

  • Innovation
  ◦ Bring together disparate innovation efforts to ensure alignment, drive efficiency, and clarify accountability
  ◦ Keep teams abreast of advertising innovation news
  ◦ Provide leadership with ongoing visibility to efforts and watchouts

Performs other duties as assigned. Complies with all policies and standards.

• Bachelor's Degree or equivalent experience in Marketing, Advertising or related field (Required)

• 4‑6 years Experience in digital paid media advertising at a media agency or in‑house media team
• Experience with digital marketing platforms and analytics tools (ex. DV360, The Trade Desk, Google Analytics, etc.)

• Strong analytical, problem solving and planning skills (High proficiency)
• Proven ability to take initiative, effectively influence others and achieve results. (High proficiency)
• Excellent written and verbal communication skills (High proficiency)
• Ability to translate technical concepts into presentations and reports that can be easily understood by non‑technical individuals (High proficiency)
• Comfortable with changing priorities and action planning based on available information. (High proficiency)
• Proficient with Microsoft Office (strong Excel skills preferred) (Medium proficiency)

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.