Senior Professional, Stars & Clinical Marketing

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Humana is a $100+ billion, Fortune 50, healthcare leader dedicated to improving the health and well-being of some of the most vulnerable populations in the United States—seniors, people with disabilities, and lower-income Americans. Humana is uniquely positioned to transform healthcare delivery by making high-quality care more affordable, accessible, and secure through integrated healthcare services, innovative technology, and data-driven solutions.

To help deliver on this mission, we are seeking a Senior Professional, Stars & Clinical Marketing to support development and execution of member marketing that improves Stars performance and clinical outcomes. This role will be a key day-to-day operator for Stars and clinical engagement work—partnering with the AVP and team Leads to translate priorities into clear plans, coordinate delivery, and keep work on track through strong tracking, measurement, and follow-through.

This position will leverage Humana’s world-class marketing organization to drive health quality outcomes—improving member health and well-being while strengthening Humana’s sustainable financial future. It’s a win‑win!

This role is ideal for a marketer who enjoys being close to the action—turning complex business needs into organized plans, maintaining strong campaign operations, and using data to inform next steps. No two days, seasons, or campaigns will be the same, so success requires comfort with ambiguity and frequent change, a proactive approach to problem solving, and a growth mindset to continuously improve how work gets done.

Reporting to the AVP, Stars & Clinical Marketing, this position will support the AVP and Stars & Clinical Marketing team to advance priorities across the member engagement portfolio. This role will work closely with the broader Marketing organization and operators across the company that support Stars performance and clinical outcomes. This role helps ensure efforts are organized, measurable, and executed effectively—so we can help our members achieve their best health.

• Support execution of Stars and clinical campaigns from intake through launch, measurement, and optimization (briefs, timelines, deliverables)
• Own campaign operations and tracking (status, dependencies, risks, approvals) and maintain integrated trackers and team cadence
• Support AVP/Leads by gathering requirements, drafting briefs, documenting decisions, and tracking next steps with Stars and select clinical partners
• Coordinate with the Hive and vendors on creative/collateral: request intake, feedback consolidation, compliance support, and on-time delivery
• Set up measurement with analytics (KPIs, tracking, cadence); maintain scorecards/readouts, validate inputs, and surface trends/opportunities
• Prepare governance updates, capture decisions/action items, and follow up on commitments; coordinate inputs for personalization/NBA as needed
• Coordinate touchpoint alignment across Stars & Clinical Marketing and partners (calendars, journeys, channel plans) to reduce abrasion
• Document learnings and maintain templates/playbooks (briefs, QA checklists, timelines); recommend process improvements to strengthen outreach

• Bachelor’s degree in Marketing, Communications, Business, Public Health, or a related field (or equivalent work experience)
• 3+ years of experience in marketing, consulting, program management, analytics, or a related role delivering cross-functional work in a matrixed environment
• Demonstrated ability to drive work through collaboration and influence—coordinating stakeholders, maintaining action plans, and supporting delivery of shared outcomes
• Ability to manage components of cross-functional initiatives from intake and planning through execution and measurement, with guidance as needed
• Campaign/program operations experience, including trackers, timelines, and dependency/risk logs
• Strong stakeholder management skills, including comfort aligning partners, surfacing risks/tradeoffs, and navigating review/approval processes
• Strong analytical skills; ability to build scorecards/readouts,…