Creative Ops Specialist

Overview

About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
About Express
Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.comonline

store and the Express mobile app.
About Bonobos
Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 50 Guideshop locations and at  Our Guide shops are in-real-life stores that deliver one-on-one service and expert fit advice.

Don't think traditional retail, Bonobos is something you haven't seen before.

Columbus Corporate Headquarters

POSITION OVERVIEW

The Creative Ops Specialist is responsible for leading the planning, coordination, and execution of campaign photo and video shoot production for the Express brand. This role plays a critical part in bringing brand campaigns to life, managing production timelines, key milestones, asset workflows, and cross-functional coordination from pre-production through final delivery.

This role oversees day-to-day photo shoot production across campaign and marketing content, partnering closely with internal Creative, Brand Marketing, Styling, Merchandising, and post-production teams, as well as external creative agencies, production partners, and talent representatives. The Senior Specialist serves as a key operational lead throughout the production process, ensuring all shoots are executed efficiently, aligned to creative objectives, and delivered on time and within budget.

In addition to production execution, this role supports budget oversight for photo shoot production, including tracking estimates, managing invoices, monitoring usage terms, and helping ensure projects remain within approved budget parameters. This is a highly collaborative role that requires strong project management, excellent communication, operational rigor, and the ability to manage multiple moving parts in a fast-paced creative environment.

KEY RESPONSIBILITIES

• Lead project timelines, calendars, and key milestones related to campaign photo and video shoots across Express marketing channels
• Serve as a primary point of contact for photo shoot production planning, ensuring timelines, deliverables, dependencies, and approvals are clearly communicated and managed from kickoff through final asset delivery
• Coordinate all phases of production, including pre-production, shoot execution, and post-production follow-through
• Partner with internal creative leaders and cross-functional stakeholders to align on production needs, timing, deliverables, and execution plans
• Coordinate with external creative agencies, production partners, and talent representatives to support smooth planning and execution of shoots
• Build and maintain detailed production timelines that account for concepting, casting, sample management, logistics, shoot dates, retouching, editing, asset delivery, and channel-specific deadlines
• Manage project tickets, asset requests, approvals, and delivery deadlines to ensure all required deliverables are completed accurately and on time
• Schedule and lead Creative Operations and production status meetings…