Program Specialist

Work Location: Columbus, OH;
Hybrid Flexibility

Employment/FLSA Status: Full-Time/Exempt

Reports To: Senior Manager, Community Partnerships

Target Salary: $40,000/yr. + discretionary bonus opportunity

Besa is on a mission to transform the volunteer experience by bringing the community together in meaningful, impactful ways. Besa is an Albanian term that means "to keep the promise," and more than a decade into its work, Besa is keeping its promise to Central Ohio. Since launching in 2012, our team has rallied 81,000 volunteers, giving 210,000 hours through 13,600 service projects, and has facilitated $97M in community impact.

By connecting individuals with opportunities to give back, we strengthen the very fabric of our community -- building lasting relationships and contributing to the overall well-being and resilience of Central Ohio.

Besa facilitates nearly 2,000 volunteer experiences each year, and every single one requires careful coordination, data management, and administrative support to ensure volunteers and nonprofit partners have exceptional experiences. The Program Specialist is the operational backbone that makes this possible.

In this role, you'll manage the day-to-day systems and administrative tasks that keep 900+ volunteer experiences running smoothly. You'll monitor sign-ups, maintain databases, support supply ordering, update volunteer opportunities on our platform, and serve as on-site support at volunteer experiences. Your work behind the scenes allows our Community Partnership Coordinators to focus on building relationships with nonprofit partners and developing meaningful programs.

This role is perfect for someone who is highly organized, thrives on managing systems and data, enjoys being part of a team effort, and takes pride in the operational excellence that makes great volunteer experiences possible.

• Monitor volunteer sign-ups on the platform, alerting coordinators to opportunities with low or no sign-ups
• Manage volunteer experience updates in , tracking new experiences, updates, and the full journey of each opportunity
• Support posting and maintaining volunteer experiences on Besa's Impact Platform
• Maintain organized records, databases, and shared resources related to partnerships, events, and programming

• Research cost-effective supply options and manage ordering for volunteer experiences
• Serve on special programming committees, providing data and administrative support
• Attend volunteer experiences and serve as on-site lead as needed
• Represent the organization at community events
• Support the planning and execution of Community Partnership special events and programming

• Support data requests for Advancement team and end-of-year reports
• Assist Senior Manager with research and reporting tasks to advance organizational goals
• Undertake additional duties as assigned, contributing flexibly to the dynamic needs of the organization

• 1-2 years of administrative, operations, or database management experience, including managing multiple systems, databases, or platforms
• Experience using project management tools like  or similar platforms preferred
• Knowledge of the Columbus nonprofit community preferred

• Highly organized and detail-oriented with ability to manage multiple priorities and deadlines
• Strong systems thinking - you understand how administrative processes support larger program goals
• Comfortable working with databases, spreadsheets, and learning new platforms
• Excellent written and verbal communication skills
• Relationship-building skills with ability to engage diverse stakeholders

• Thrives in a collaborative environment and enjoys supporting a team
• Adaptable and able to shift priorities as community needs and program needs evolve
• Takes pride in operational excellence and behind-the-scenes work that enables program success
• Interested in learning more about Columbus Nonprofits and how we can serve our community
• All in on Besa's mission to strengthen our community through volunteerism

To succeed in this…