Member Engagement Manager - Hawaii

I. MAJOR FUNCTIONS:

The Member Engagement Manager for Hawaii is responsible, under the direction of the Director of Membership & Communications, for developing and implementing strategies to recruit, retain, and engage NASW members across the state, while collaborating closely with the Member Engagement Manager for California to ensure alignment and shared best practices within the dual-chapter model.

This role supports the successful implementation of the chapter's membership program, professional development offerings, and grassroots advocacy services. The Member Engagement Manager ensures that members in California are actively engaged in the chapter's advocacy and capacity-building initiatives and that their needs are reflected in programming and outreach efforts.

Collaborates with the Director of Membership & Communications to develop and implement chapter strategies and programs for membership recruitment and retention across California.

Helps lead the design and execution of member recruitment and retention strategies at NASW and non-NASW events, including university partnerships, employer engagements, and community-based activities.

Identifies and staffs opportunities to showcase NASW benefits and recruit new audiences at statewide conferences, local grassroots activities, and community events.

Conducts or facilitates new member calls and provides proactive outreach to suspended or lapsed members to encourage reinstatement.

Provides and facilitates presentations and trainings on licensure, the NASW Code of Ethics, careers in social work, resume building, and other professional development offerings to support social workers in their practice.

Supports members by providing clarity and guidance on case consultations, ethics consultations, community-based resources, and professional development opportunities, routing advocacy inquiries to appropriate chapter staff as needed.

Provides ongoing support to chapter volunteer leaders, chapters, and special interest councils to ensure relevant programming across the state, raising their capacity to act as ambassadors for NASW through member engagement.

Attends virtual and in-person events as needed to foster connections and gather member feedback.

Works closely with the Policy team (Policy Manager and Senior Legislative Affairs Manager) to organize members and the broader constituency in advocacy initiatives.

Engages members on local and state-level advocacy actions, ensuring they are apprised of relevant legislative and regulatory developments.

Collaborates with the Marketing & Communications Manager to ensure accuracy of advocacy-related resources for legislative staff, public leaders, members, and community partners.

Collaborates regularly with the Member Engagement Manager for Hawaii to share resources, coordinate on cross-chapter initiatives, and ensure a consistent and seamless member experience across both states.

Participates in joint planning meetings and contributes to the development of engagement strategies that benefit the dual-chapter structure.

Assists with major chapter-level events such as the annual conference, awards ceremony, and Legislative Lobby Days as needed.

Coordinates with the national NASW office on membership recruitment and retention activities, attending and contributing to national-level meetings to learn about organizational updates.

Provides supervision as a field instructor to macro social work students placed at or through NASW whenever deemed appropriate.

Maintains familiarity with all NASW benefits, services, and resources at both the national and state chapter levels, incorporating these into member support and engagement strategies.

Conducts ongoing research on new and emerging strategies for association member recruitment and retention in collaboration with the Director of Membership & Communications.

Represents NASW in a manner that is responsive, professional, respectful, knowledgeable, and appreciative of members, nonmembers, staff, volunteers, interns, and the community at large.

Responds to member questions and calls within 24 to 48 hours, demonstrating enthusiasm and a commitment to high standards in all customer service interactions.

Consistently maintains a high level of knowledge and expertise about Hawaii social work…