Customer Experience Specialist

Customer Experience Specialist (Deck Ambassador)

This position is ideal for someone who is naturally warm, highly dependable, and takes pride in creating a great experience for every child and family.

At British Swim School, you are not just working a shift—you are part of a mission to help children gain lifesaving water safety skills.

As a Deck Ambassador, you are the welcoming face of our swim school. Parents rely on you. Children look to you for reassurance. Your role makes a real difference every single day.

We are looking for someone who is friendly, reliable, and takes ownership of their responsibilities.

• Paid training
• Paid birthday off
• Free uniform and swag
• Monthly paid team training (with lunch)
• Supportive, positive work environment
• Opportunities for advancement

Part Time

• Saturday Afternoons
• Sunday Afternoons

(Consistent weekly schedule)

Perfect for someone looking for meaningful part-time work.

• Welcome families and help children feel comfortable
• Check swimmers in and direct them to their lessons
• Support instructors and parents during lessons
• Help keep the pool deck organized and running smoothly
• Set up and clean up equipment
• Provide outstanding customer service

This is an active, on-your-feet role.

Our BEST team members are:

• Extremely reliable
• Naturally friendly and positive
• Comfortable talking with parents and children
• Professional and responsible
• Team-oriented
• Detail-oriented

Reliability is essential. Families and instructors depend on you.

• Must be 18 or older
• Weekend availability
• Comfortable in a warm pool environment
• Able to stand and move for several hours
• Comfortable using tablets and apps

Customer service experience is a plus.

Many of our team members stay because:

• The work is meaningful
• The environment is positive
• The team is supportive
• They feel appreciated

This is a great role for:

• College students
• Teachers or educators
• Parents returning to the workforce
• Anyone who loves working with children

Our mission is to help every person, regardless of age or ability, become a safe and happy swimmer.

You will be part of a team that helps save lives.

Please include a brief note explaining why you feel you would be a great fit for this position.