Quality Assurance Manager

Job Details

Shift

Hours:

Sunday–Thursday 10:30 PM–7:00 AM (or complete)

Location:

This position is located onsite at our facility in Columbus, OH. Remote or hybrid work is not available.

Under the direct supervision of the Sr. Manager – Quality Assurance, this role is responsible for directing, leading, and mentoring a team of Quality Assurance (QA) technicians while working closely with internal key customers.

• Oversee quality activities in each packaging room, coordinating with QA Packaging Technicians and maintaining a visible presence on the floor.
• Manage the performance of QA Technicians, ensuring quality, safety, and customer service during each shift.
• Collaborate with Operations Managers to guarantee product meets all applicable standards.
• Maintain Good Manufacturing Practices (GMPs) and Standard Operating Procedures (SOPs) for the packaging lines.
• Ensure the facility’s quality, operations, safety, and security.
• Explain and apply quality concepts such as cost of quality, analytics, trending, quality planning, validation, CAPA, and problem‑solving to the team.
• Support production to meet on‑time, first‑time, every‑time delivery goals.
• Meet daily quality and manufacturing targets.
• Participate in and lead project teams.
• Oversee continuous improvement activities on the shift, including gap assessments, action plans, 5S, and other lean practices.
• Maintain record‑keeping activities, including batch records and shift reports, and edit batch records for completeness and proper documentation.
• Supervise personnel and facilitate team meetings and reviews.
• Conduct investigations, root cause analyses, and develop corrective actions.
• Create an inclusive and engaging work environment.
• Inspect and release quarantined packaging or finished drug product, verifying label and insert reconciliation.
• Provide on‑the‑job quality training.
• Assist in performance‑management review programs.
• Hire, train, develop, and mentor QA technicians; coordinate shift staffing with senior QA management.
• Report and investigate accidents or incidents; participate in follow‑up meetings and CAPA.
• Write, revise, and maintain task, department, and general SOPs.
• Approve associates’ time and attendance for payroll and manage time‑off requests to maintain safe and quality production.
• Provide backup coverage for other managers when needed.
• Work various shifts, hours, and weekends as required.
• Perform related duties as assigned.

• Bachelor’s degree with a minimum of five (5) years of experience in the Quality field or an equivalent combination of experience and education.
• At least one (1) year of experience leading and directing the work of others.
• Previous project‑management experience is preferred.

• Leadership and team management.
• Effective oral and written communication.
• Ability to develop and maintain cooperative working relationships across all levels.
• Strong organizational skills and attention to detail.
• Proven experience managing projects.
• Effective problem‑solving and decision‑making skills.
• Independent work capacity and ability to lead others.
• Ability to handle multiple simultaneous tasks.
• Advanced computer skills, including MS Office; document control software experience preferred.
• Intermediate understanding of quality manufacturing KPIs.
• Strong knowledge of cGMP Regulations Parts 210/211, 820 and DEA regulations.
• Understanding of pharmaceutical production and quality concepts and procedures.

Cencora provides compensation, benefits, and resources that support an inclusive culture and help employees live purposefully. Benefits include medical, dental, vision, backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, paid caregiver leave, and comprehensive wellness programs. Training, professional development, mentorship, employee resource groups, and volunteer opportunities are also offered.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other class protected by federal, state, or local law. Harassment is prohibited and all aspects of hiring, training, compensation, benefits, promotion, and transfer comply with equal‑opportunity principles and are non‑discriminatory. Cencora provides reasonable accommodations to individuals with disabilities during the employment process.

Requests for accommodations should be directed to  or email