Quality & Training Coordinator

Quality & Training Coordinator

Obetz, Ohio

Zenni pioneered the online eyewear industry in 2003 with a mission to make eyewear affordable and accessible for everyone. With complete prescription pairs starting under $10, Zenni offers adults and children the freedom to see clearly and express themselves through a wide selection of high-quality prescription glasses, sunglasses, protective eyewear, and non-prescription frames - curated with fashion, function, and style in mind.

Based in the San Francisco Bay Area, Zenni has redefined the traditional retail model, emerging as the premier destination for online eyewear in the United States while surpassing 70 million frames sold globally.

Zenni is proud to be the Official Eyewear of the San Francisco 49ers, Columbus Crew, Monster Jam, WWE, Team Liquid, and more. Zenni has collaborated with designers and taste makers on exclusive collections, including Chase Stokes and George and Claire Kittle.

The Quality & Training Coordinator is responsible for developing, implementing, and maintaining training programs that support employee competency, product quality, and compliance within an ISO 13485-certified optical manufacturing environment. This position serves as a key resource for employee development while ensuring manufacturing personnel are trained to consistently produce high-quality optical products.

The ideal candidate possesses extensive optical manufacturing experience, including advanced knowledge of lens mounting processes, quality standards, and manufacturing operations. This individual is passionate about developing people, improving processes, and fostering a culture of continuous learning and quality excellence.

The Quality & Training Coordinator partners closely with Manufacturing, Quality, Engineering, Human Resources, and Operations leadership to identify training needs, close competency gaps, support quality initiatives, and drive employee development across the organization.

• Design, develop, implement, and continuously improve training programs for manufacturing, quality, and support personnel.
• Conduct training needs assessments and collaborate with leadership to identify skills gaps and development opportunities.
• Develop learning paths for new hires, cross-training, technical certifications, leadership development, and ongoing employee development.
• Select and implement appropriate training methods, including:
• On-the-job training
• Coaching
• Mentorship programs
• Classroom instruction
• Simulations
• E-learning
• Professional development workshops
• Facilitate instructor-led training sessions and coordinate external training resources when appropriate.
• Support maintaining standardized work instructions, training guides, presentations, videos, competency assessments, and other learning materials.
• Evaluate training effectiveness using competency evaluations, observations, testing, audits, and performance metrics.
• Stay current on adult learning principles, instructional design methodologies, and emerging training technologies.
• Support leadership development and soft-skills training initiatives throughout the organization.
• Manage and maintain training facilities, training equipment, and educational materials.
• Maintain accurate training records, competency matrices, certifications, and curriculum databases within the organization's Learning Management System (LMS) or equivalent training platform.

• Perform process audits to verify compliance with established manufacturing procedures.
• Perform product audits to ensure products meet customer specifications and quality standards.
• Conduct Total Quality Certification (TQC) evaluations.
• Participate in internal quality audits and continuous improvement initiatives as needed.
• Assist with investigations related to nonconforming products and support corrective and preventive actions (CAPA).
• Support root cause analysis activities using structured problem-solving methodologies.
• Promote adherence to Good Documentation Practices (GDP) and Quality Management System (QMS) requirements.
• Assist in developing and updating quality documentation, standard operating procedures (SOPs), work instructions, and training documents.
• Support readiness for internal, customer, and regulatory audits.

• Serve as a subject matter expert in optical manufacturing processes with an emphasis on lens mounting.
• Provide technical coaching to manufacturing associates to improve product quality, efficiency, and workmanship.
• Support implementation of new manufacturing processes, equipment, and product introductions by developing associated training materials.
• Partner with Engineering and Production teams to standardize best practices and reduce variation.

• Analyze quality and training data to identify trends and recommend improvement opportunities.
• Support Lean Manufacturing and continuous improvement initiatives.
• Track training effectiveness through key performance…