Quality Manager

• Own QMS including SOPs, document control, audit schedule, and management review
• Serve as site lead for ISO 9001 compliance
• Lead internal audits and corrective/preventive actions

• Define and track KPIs (Perfect Order Rate, accuracy, damage rate, returns, complaints)
• Lead root cause analysis and corrective actions for customer issues
• Drive Lean and continuous improvement initiatives
• Set receiving inspection standards and manage OS&D issues with suppliers
• Implement pick audits, AQL sampling, and final shipment checks
• Establish packaging standards to reduce transit damage

• Oversee cycle count accuracy and investigate inventory variances
• Ensure WMS data accuracy and adherence to scanning processes

• Define processes for holds, traceability, and disposition

• Develop standard work, audit routines, and training programs
• Partner with Operations, Transportation, IT, Customer Service, and Procurement

• Bachelor's degree in engineering, operations, or business
• 5+ years of quality or operations experience in a distribution environment
• Lean Six Sigma experience and strong data analysis skills
• Knowledge of WMS and inventory control systems

• Lean Six Sigma Black Belt, ASQ, or supply chain certifications
• Experience with Minitab

Strong attention to detail, organizational skills, adaptability, and an ability to collaborate effectively across teams while driving accountability and continuous improvement.