Quality Assurance Administrator

Quality Assurance Administrator

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Quality Assurance Administrator for our Columbus, Ohio Corporate Office location.

As a Kimball Midwest associate, you'll be part of a company built on long-term growth and strong values. From $1 million in sales in 1983 to over $500 million today, our success has been driven by our people. Despite our growth, we have stayed true to our family-owned and operated roots—where employees are recognized as individuals and our culture remains a top priority.

• Works with the Quality Assurance Specialists, QA Engineer, QA Manager, and QA Assistant Manager to bring product quality issues to resolution
• Manages incoming product concerns from the sales force and documents issues using Cases.
• Answers Tier 2 Contact Center Escalated phone calls while logged into the Quality Assurance Hunt Group
• Responds to emails sent to the Quality Assurance Group
• Manages the creation and sending out of UPS return labels
• Manages the placing of No Charge replacement orders and credit requests
• Manages the sales rep experience timeline (time to close a case). Manages communications associated with the stock check process.
• Assists the Quality Assurance team in ensuring timely and accurate repairs
• Assists the Quality Assurance team in ensuring that electronic files are maintained for all vendors. This includes Certificates of Compliance, Material Test Reports, and updated warranty information
• Continually learns about Kimball Midwest products and quality procedures
• Assists the Quality Assurance department with completing continuous improvement goals, as applicable to this position
• Assumes any special responsibilities assigned by the QA Manager, QA Assistant Manager, or Director of Purchasing

• 2-3 years of Customer Service experience
• Proficiency in Microsoft Office applications (Excel, Word, Outlook)
• Strong communication skills in both written and verbal form
• Ability to type quickly and accurately

This role is on-site, Monday - Friday.

We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.

Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.

We Participate in E-Verify. Participamos en E-Verify.