Leasing Consultant - Talent Community

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FUNCTION: 5+ years’ experience, capable and/or willing to complete Assistant Property Manager responsibilities. Advanced knowledge of operations and proficient in all daily tasks. Strong phone, customer service, conflict resolution, time management and organizational skills. Proven Top Performer in all areas of performance. Training and Mentoring colleagues. Adequately exceeds expectations in all review categories. Primary Focus will be on Leasing.

REPORTS TO: Property Manager

WORK HOURS: 40 hours per week. Weekend (Saturday) rotation optional. Overtime, as circumstances warrant.

RESPONSIBILITES: Employee is expected to conduct all business in accordance with Company policies and procedures, all published handbooks, Fair Housing laws (both Federal and local), the Americans with Disabilities Act, the Fair Credit Reporting Act, the National Labor Relations Act, and all other laws pertaining to the multi‑family industry. Specific responsibilities and duties include, but are not limited to:

• Manage a “zone” of assigned apartment/townhome units to ensure property is well‑maintained and resident satisfaction and lease compliance is being achieved.
• Fully informed of current rental rates, sizes, locations and all amenities of property.
• Utilize guest cards, develop full knowledge of application and screening process, lease preparation, follow‑up process, touring, mini‑model preparation, filing systems, WASR updates, online advertising, outreach/marketing, and closing techniques to achieve community sales/leasing goals in accordance with the leasing training manual provided.
• Generate traffic through off‑site outreach marketing activities at least once per week and post online advertisements daily on approved sites.
• Assist in obtaining current market information and preparing market analyses.
• Receive resident service requests and properly record and follow‑up as per company policy.
• Responsible for ensuring the “model” apartments and target apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; necessary to be aware of the properties “curb appeal”.
• Complete daily property marketing assignments and day to day operation tasks (e.g., balloons, sparkling models, check messages, etc.) in a timely and efficient manner.
• Complete all paperwork/forms in a timely and correct manner. Maintain confidentiality of resident information.
• Assist new residents with move‑in, including preparation of lease paperwork, review and explain contents (e.g., lease, community policies, etc.), walk unit with resident to complete move‑in inventory form and ensure satisfaction with condition of new home. Prior to move‑in, required to inspect unit and test keys to ensure readiness.
• Perform administrative duties, such as filing, answering phones, rent collection, creating marketing strategies and others as assigned. Responsible for proper maintenance of resident and property files.
• Responsible for maintaining a professional appearance and attitude at all times.

QUALIFICATIONS:

• 5+ years’ experience, capable and/or willing to complete Assistant Property Manager responsibilities. Advanced knowledge of operations and proficient in all daily tasks. Strong phone, customer service, conflict resolution, time management and organizational skills.
• Manage difficult or emotional customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service. Respond to requests for service and assistance. Meet commitments.
• Strong communication (oral and written) skills:
  • Oral – Speaks English clearly and persuasively in positive or negative situations. Listens and asks for clarification. Responds well to questions. Participates in meetings.
  • Written – Writes English clearly and informatively. Edits work for spelling and grammar. Presents numerical data effectively. Able to read and interpret written…