Floating Property Manager

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Function as a support team member to the PM/APM and/or cover absences for PM/APM. This position will float amongst every property within the region. Responsible for the overall operations and success of the region and achieving property financial and operational objectives as defined by the property

Regional Manager and/or Regional Vice President

This is a salaried exempt position that may require more than 40 hours per week, including the possibility of evening and weekend time

Employee is expected to conduct all business in accordance with Company policies and procedures, all published handbooks, Fair Housing laws (both Federal and local), the Americans with Disabilities Act, the Fair Credit Reporting Act, the National Labor Relations Act, and all other laws pertaining to the multi-family industry. Specific responsibilities and duties include, but are not limited to:

• Manage and oversee the property administrative operations (A/P, evictions, collections, billing, data management and month-end close out procedures).
• Manage an “area” of assigned apartment/townhome units to ensure property is well-maintained and resident satisfaction and lease compliance is being achieved.
• Fully informed of current rental rates, sizes, locations and all amenities of property.
• Utilize guest cards, develop full knowledge of application and screening process, lease preparation, follow-up process, touring, mini-model preparation, filing systems, WASR updates, on-line advertising, outreach/marketing, and closing techniques to achieve community sales/leasing goals in accordance with the leasing training manual provided.
• Generate traffic through off-site outreach marketing activities at least once per week and post online advertisements daily on approved sites.
• Assist in obtaining current market information and preparing market analyses.
• Receive resident service requests and properly record and follow-up as per company policy.
• Responsible for ensuring the “model” apartments and target apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; necessary to be aware of the properties “curb appeal”.
• Complete daily property marketing assignments and day-to-day operation tasks (e.g., balloons, sparkling models, check messages, etc.) in a timely and efficient manner.
• Complete all paperwork/forms in a timely and correct manner. Maintain confidentiality of resident information.
• Assist new residents with move-in, including preparation of lease paperwork, review and explain contents (e.g., lease, community policies, etc.), walk unit with resident to complete move-in inventory form and ensure satisfaction with condition of new home. Prior to move-in, required to inspect unit and test keys to ensure readiness.
• Perform administrative duties, such as filing, answering phones, rent collection, creating marketing strategies and others as assigned. Responsible for proper maintenance of resident and property files.
• Ensure resident records are accurate and all rents, deposits, and application fees received are updated on a daily basis as required by company policy. Issue appropriate notices when necessary (e.g., late notices, evictions notices, returned check notices) Oversee all recordkeeping and reporting responsibility on a daily, weekly, and monthly basis.
• Minimize delinquency losses by ensuring all collection procedures (e.g., late notices, court filings, eviction proceedings, judgments, writs and liens, and collection agency transfers) are completed. Ensure utility cut-offs (if applicable) and landlord liens as permitted by local law on delinquent rents are completed. Complete weekly review of all delinquent accounts and provide recap of this review to RVP, PM and APM, if applicable.
• Monitor performance of vendor and vendor relations, including selection,…