Commercial Tenant SpecialistBridge Park

Commercial Tenant Specialist (Bridge Park)

Summary

The Commercial Tenant Specialist creates and maintains a positive experience for tenants by acting as a liaison between the property manager, the owner, and the tenant. This role works within Bridge Park's property management function to perform professional duties to support tenant services; to coordinate assigned activities with other divisions, departments, and local city groups; and to provide analytical support to the Commercial Leasing team.

The Commercial Tenant Specialist is expected to attend Bridge Park commercial events whenever possible.

• Manage Bridge Park commercial tenant relationships from draft LOI through onboarding and stabilization
• Work closely with the Commercial Leasing team and the Tenant Improvement Manager to ensure smooth onboarding for all new tenants to Bridge Park
• Provide support to the Commercial Leasing team in identifying prospective commercial tenants
• In collaboration with the Commercial Leasing team, assist in the management of the existing leased portfolio and communication to secure renewals and extensions of existing tenant leases
• Maintain excellent relationships with vendors, consultants, local officials, and internal and external customers
• Review monthly financial reports and variance explanations and provide feedback to the Community Services Specialist
• Communicate with tenants about annual operating expense reconciliations and estimated expense obligations
• Support the Mixed-Use Community Manager in developing and maintaining detailed project budgets, projections, and analysis for each upcoming fiscal period for commercial buildings at Bridge Park
• Actively support the Community Services Specialist to manage the monthly collection of tenant sales reports and compliance with NCA charges
• Read, understand, and administer all leases/agreements and abstract leases as assigned
• In collaboration with the Mixed-Use Community Manager and the Commercial Leasing team, review potential lease transactions as compared to budget for each building as space becomes available
• Provide support to the Mixed-Used Community Manager and Community Services Specialist on collection procedures for delinquent tenants
• Ensure each assigned property is in first-class condition, including grounds and common areas, in accordance with the owner's and the company's established standards
• Assist with legal proceedings and evictions as needed
• Regularly inspect vacant units to ensure they show well to prospective tenants
• Respond to and collaborate with peers in a timely and supportive manner
• Identify patterns and problem areas and make recommendations on areas of improvement
• Effectively prepare for meetings (e.g., create an agenda, provide work product and reading materials, create a collaborative discussion environment, assign and follow up on tasks)
• Assist with legal proceedings and evictions as needed – both residential and commercial
• Conduct all duties in accordance with company Fair Housing regulations, employment law, the Fair Credit Reporting Act, EPA and OSHA regulations, and all other laws pertaining to residential property management
• Perform other duties as assigned

• The 7 Core Values that Crawford Hoying has established to maintain its desired culture
• Leadership and accountability
• Flexibility and effectiveness when interacting with tenants, vendors, and coworkers
• Customer service feedback
• Strategic approach to problem-solving and troubleshooting
• Timeliness and transactional accuracy

• A minimum of 2 years of commercial property management or operations experience
• Bachelor's degree in related business field (preferred)
• A valid Ohio real estate license, or be working toward one
• IREM CPM or BOMA RPA certification, or working toward one (preferred)
  An understanding of accounting principles and budget processes
• Strong analytical, organizational, problem-solving, and multitasking skills
• Proficiency with Microsoft Office products
• Excellent verbal and written communication skills
• A sense of urgency and responsiveness when following up on matters
• Exceptional customer service and an ability to develop a rapport with people
• An ability to effectively interface across all departments
• Negotiation and conflict-resolution skills
• An ability to give clear direction and respond to inquiries
• Project management skills, including planning, organizing, and coordinating tasks
• Valid driver's license

The Commercial Tenant Specialist interfaces with external and internal customers, tenants, employees, and vendors on a regular basis. Work hours are typically 8:00 am to 5:00 pm. This employee may need to work extended hours or weekends in the event of emergency issues at the property.

The Commercial Tenant Specialist reports to the Mixed-Use Community Manager at Bridge Park.

This employee's physical condition and performance must be sufficient for the consistent and…