Community Management Associate

Job Details

Job Location:

4th and 5th - Columbus, OH 43201

Position Type:
Full Time

Salary Range: $21.00 - $21.00 Hourly

Thrive Community Management is built upon a shared passion – a devotion to create meaningful relationships. The kind that make us better people, that fill our lives with authenticity. We are inspired by our work, by our ability to create for those looking for community – for a place to call home, for neighbors to build real and lasting friendships with, for a place to create memories for a lifetime.

Under general direction, the Community Management Associate (CMA) is responsible for maintaining The Thrive Experience and White Glove standard by providing quality assurance in every aspect of the community from the approach to the community, the lobby and amenities, the common areas and apartment homes. CMAs provide excellent customer service to residents and prospective residents. The CMA is vital in assuring that the vacant apartment homes that are identified as “tour homes” are opened at the beginning of business each day, sparkled and staged as well as shut down at the end of the business each day.

The CMA will also perform all administrative functions regarding the application approval process, lease signing and move‑in orientation. The Community Management Associate role is essential to the success of the community’s resident retention.

Community Manager

• Weekend Availability is required.
• Maximize Financial Results.
• Preserve and Protect the Community to the Owner’s Standards.
• Anticipate and Proactively Execute with Controlled Urgency.
• Deliver Superior Customer Experience.
• Prepare the community each day with Thrive Experience and White Glove standard in mind. Assure quality and cleanliness of all areas of the approach to the lobby, amenities, common areas, and vacant tour homes and models, opening vacant apartment homes via sparkling and staging as well as shutting down the homes at the end of the business each day.
• Receive hand‑off at the time an application is submitted from Leasing Representative or Leasing Manager regarding the application process to lease signing, ensuring that the lease and all addenda are correct.
• Assist Leasing Specialist team by conducting community tours and initiating the lease sales process with overflow leads and unscheduled walk‑in leads.
• Conduct background checks on applicants including credit checks, criminal background checks, income verification, and rental verification.
• Perform all administrative functions regarding the application approval process, lease signing, notification of approvals and next steps, and execute the move‑in orientation.
• Understands and complies with Fair Housing Laws and all company rules and regulations.
• Maintain an accurate knowledge of all aspects of the community.
• Maintain resident files in accordance with company policy and regulatory agency policy.
• Assist residents with service requests. Enter service requests into the property software.
• Collect rental payments and all other fees.
• Conduct follow‑up with residents when necessary to ensure overall customer satisfaction.
• Assist with move‑in/move‑out process.
• Manage lease renewal process.
• Respond to all calls, emails, and site visits in a timely manner.
• Perform other duties as assigned.

• Work requires a strong sense of responsibility, ownership, and accountability.
• Work requires strong knowledge to adhere to applicable federal, state, and city regulations involving Fair Housing, health and safety policies and procedures, and other aspects of residential, multi‑family community management.
• Work requires the ability to work independently and in a team environment.
• Work…