Retail - Operations Leader

The most exciting thing about Bargain Hunt is our growth!

Reports to:

Store Leader

Pay Type:

Salary (Exempt)

The Operations Leader (OL) is a member of the Store Leadership Team who works collaboratively with the Store Leader to drive overall store performance, leads and directs the freight flow process, supervises backroom operations, ensures all markdowns are completed per company policy, and serves as Leader on Duty (LOD), as needed. The Operations Leader assists in creating and leading a team that is passionate about selling merchandise, customer service and executing the company’s vision.

In the absence of the Store Leader, the OL is responsible for leading the store. The OL position involves hands‑on work and oversight of others. The OL creates work assignments and checks quality, volume and speed of work. The OL will observe, assess, train and coach performance, as well as set an example for the pace of work and will contribute to the productivity of their assigned areas of responsibility.

• Store Performance and General Operating Requirements – Works with Store Leader to ensure store meets financial targets and key metrics based on quarterly and annual plans; utilizes company reports to assess efficiency, analyze trends and identify opportunities for improvement; ensures proper scheduling of team members to meet business objectives; prioritizes, directs and monitors team member activity to maximize productivity; ensures all team members adhere to company policies and procedures;
  
  ensures compliance with all State, Local and Federal regulations; accepts special assignments as directed by the Store Leader.
• Leadership and Development – Leads, directs and supervises the work of assigned team members within areas of responsibility; plans staffing needs and coordinates recruitment, selection and training; provides effective onboarding of new team members; regularly observes, assesses, interacts, coaches and counsels direct reports; identifies and develops high‑potential team members; fosters, grows and contributes to maintaining a respectful values‑driven work environment; uses open communication tools to convert team member input into meaningful action;
  
  provides recognition and candid feedback; addresses complaints and resolves issues consistent with the company’s values, policies and procedures.
• Merchandise Flow and Markdown Management – Oversees the receiving and posting of trucks; urgently manages freight flow process to the sales floor within the expected company guidelines and timeframe; ensures that all disposal merchandise is properly processed; oversees the operation, organization and cleanliness of the backroom; ensures markdowns are completed and merchandised to company standards.
• Customer Service – Models company’s customer service expectations; oversees and coaches store team in providing efficient and friendly service; drives the customer experience and ensures resolution of customer issues.
• Leader on Duty Role – Responsible for opening and closing the store according to company policies; provides leadership and direction to store members and ensures that store, merchandising, and customer service standards are continuously met; adheres to the policies and procedures related cash pulls, bank deposits, refunds, employee purchases, overprice and damage discounts, securing tills and cash in safe, voids; reviews timesheets and performs edits for hourly team members as needed;
  
  receives direct store deliveries and processes in WITS; ensures responsibility for Front End operations when serving as LOD.
• Loss Prevention and Safety – Protects company assets by ensuring that any discrepancies are reported to the relevant partners; assists with training team members on loss prevention awareness and store shrink goals; maintains customer service presence on the sales floor with a heightened loss prevention awareness; assists in the completion of the store’s LP self‑audit; assists in leading the inventory process including preparation and execution of inventory guidelines;
  
  maintains a high level of awareness on the sales floor to create a safe and secure…