Billing Specialist

The primary mission of this position is to assess customer accounts by reviewing credit reporting tools, credit application information,established credit history files, and to make decisions on releasing incoming/on hold orders. Establish andmaintainappropriate credit limits according to the information provided by each credit assessment.

Establish credit limits for new and existing customers using recognized tools and guidelines provided by the department. Follow up on all decisions. Maintain all credit hold buckets to ensure all customer orders are released in a timely manner. Utilize effective contact management skills to guarantee that the appropriate information has been received to decipher further collection review or alternative pay methods.

Analyze existing customer accounts and revise credit limits by increasing or decreasing established limits as needed.

Responsible for requiring credit applications on customer and determining credit limits. Update all account information for future use. Provide back up to other areas as needed, primarily queue coverage. Assist all departments regarding pending orders. Will be the main associate for processing daily credit reference checks on our customers.

This position has the primary responsibility for all online/portal billing of our customers. This includes uploading invoice copies as well as manually entering full details from invoices. Must be proficient in using different websites and able to be organized keeping passwords up to date and informing others of any changes. Also, is primary resource for the collection representatives when they are researching past due invoices for our portal billing customers.

Assist in special projects and department tasks as directed by the Credit Manager. Maintain excellent customer service and communication skills while performing all functions. Other duties as assigned.

Responsible for understanding, supporting, and living our core values. Expected to value candor by being open, honest, and respectful when communicating. Ability to achieve individual and company goals through high performance with passion, innovation, and commitment to continuous learning. Always have at the heart of everything indispensable service to your fellow associates, customers, our partners, and our community. We believe people are the foundation of our business and expectations include valuing the team, our diversity, taking pride in our character, and personal responsibility.

Requires 2 to 3 years of accounting and/or office experience in the field or in a related area.

High school diploma or equivalent

Must possess a solid understanding of Collections Procedures and Practices. Must be able to research and analyze information. Provide excellent customer service to achieve customer satisfaction. Must have excellent communications skills. Exhibit and maintain confidentiality with company-related issues and materials. Able to handle difficult customers. Able to be organized, thorough and accurate. Able to be self-motivated in following up on outstanding items.

Able to work independently or within a team environment.

Equal Opportunity Employer
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