Tire and Battery Service Advisor

Position Summary

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management. Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.

Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.

Monitors the status of tire and battery orders daily, assists members with installation appointments, communicates lead time changes and order cancellations, and provides alternative suggestions.

Drives sales and service excellence in the TBC by promoting member awareness of TBC offerings and value, collaborating across the club, and demonstrating knowledge of safety, compliance protocols, industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, POS systems, and selling techniques.

Triages and prioritizes service workflow in TBC service bays, identifying waiting members, understanding time requirements, and prioritizing appointments to maximize efficiency.

Leverages technology and handheld devices to plan sales, improve service experience, make real‑time decisions, and promote adoption of new tools among team members.

Serves as a brand advocate, modeling high‑quality service and products, developing and influencing team members, and assisting in training.

Completes vehicle service requests, operates TBC equipment safely, receives, stores, and disposes of merchandise and supplies, processes member payments, returns, and refunds, and maintains thorough documentation.

Communicates and collaborates with managers, co‑workers, customers, and business partners to prioritize tasks, adapt to change, and improve processes.

Upholds company policies, procedures, ethics, and integrity, applies the Open Door Policy, and maintains a drug‑free workplace.

Embodies values of respect, integrity, customer focus, and excellence, fostering a culture of belonging, teamwork, and continuous improvement.

• Valid state‑issued driver’s license.
• Minimum age of 18 years.

• Auto service industry experience.
• Retail experience.

3950 MORSE RD, COLUMBUS, OH 43219‑3016, United States of America.

Hourly wage range: $20.00 to $28.00. Additional compensation may include premiums ranging from $0.35 to $3.00 per hour based on schedule, facility, season, or specific work performed. Premiums may apply in multiple circumstances.

Health benefits include medical, vision, and dental coverage.

Financial benefits include 401(k), stock purchase program, and company‑paid life insurance.

Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. The amount of PTO/PPTO is based on job classification and length of employment.

Other benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

Live Better U offers paid college tuition, books, and fees for full‑time and part‑time associates. Tuition costs are covered by Walmart.

Walmart and its subsidiaries maintain a drug‑free workplace and have a zero‑tolerance policy regarding illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.